Job Summary

We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E, where no provisional credit is issued during the investigation period. The ideal candidate should have a strong understanding of Reg-E compliance, excellent case investigation skills, and the ability to make accurate decisions based on supporting documentation and transaction history.

Key Responsibilities

- Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions.

- Handle end-to-end case management, including intake, research, and resolution of Reg-E claims within regulatory timeframes.

- Review transaction history, merchant data, and any supporting documentation to determine liability.

- Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided.

- Document findings clearly and accurately in the case management system.

- Communicate with internal departments and external parties (e.g., merchants, processors) for further investigation when required.

- Identify patterns of fraudulent activity and escalate suspicious cases for further review.





- Maintain high standards for accuracy, compliance, and productivity.

Key Skills & Competencies:

- Good understanding of US banking processes, especially related to Fraud and Dispute Investigation.

- In-depth understanding of Reg-E (Electronic Fund Transfer Act)

- Strong attention to detail and accuracy while processing the Investigation

- Analytical thinking with good problem-solving skills.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Good communication skills (verbal and written).

- Ability to work in a team-oriented, deadline-driven environment.

Preferred Skills

- Experience in a financial institution or BPO handling U.S. banking processes.

- Understanding of chargeback lifecycle, fraud trends, Fraud/Dispute Investigations and risk management.

- Compliance and quality-focused approach to work

- Employment Type: Full time / Permanent Work from office.

Note

- We are looking for Only immediate joiners and who are willing to work in US shift

📌 SME | Charge backs and Dispute Investigation (Pune)
🏢 Cognizant
📍 Pune