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Job Summary A Site Reliability Engineer III is a seasoned practitioner responsible for the reliability, availability, and operational health of the Enterprise Data Platform and the critical data workloads and services running on it. This role combines production operations, data platform knowledge, troubleshooting, observability, and automation practices to ensure critical data processing completes successfully, and production services meet established service expectations.

The engineer monitors and supports production workloads, investigates failed or delayed data jobs, resolves production incidents, coordinates data corrections and recovery activities, and partners with Data Engineering, Platform Engineering, product teams, and other stakeholders to restore services and address underlying issues. These engineers independently manage production issues of diverse scope and complexity, serve as an escalation point for operational problems, perform root cause analysis, and identify opportunities to automate repetitive operational activities. They help improve monitoring, support procedures, runbooks, and reliability practices with a focus on reducing recurring failures and improving the overall resilience and operability of the Enterprise Data Platform.

Key Responsibility Areas (30%) Production Operations & Data Workload Reliability

- Monitor and support production data workloads, pipelines, scheduled jobs, and platform services to ensure reliable and timely processing.
- Investigate failed, delayed, or incomplete data jobs and take appropriate recovery actions to restore normal processing.
- Monitor workload dependencies, operational alerts, processing status, and production health to proactively identify potential issues.
- Perform operational recovery activities including job restarts, reruns, validation, and other approved remediation activities.
- Support day-to-day operational health of the Enterprise Data Platform and its production workloads.

(25%) Incident Management, Troubleshooting & Problem Resolution

- Investigate and resolve production incidents involving data pipelines, platform services, integrations, infrastructure, data processing, and related dependencies.
- Analyze logs, alerts, job execution details, platform telemetry, and data conditions to identify the cause of production failures.
- Drive incidents through investigation, service restoration, escalation, and resolution while maintaining transparent communication with appropriate stakeholders.
- Perform root cause analysis for significant or recurring production issues and identify corrective and preventative actions.
- Collaborate with Data Engineering, Platform Engineering, and other technical teams on complex issues requiring engineering changes or deeper technical investigation.

(15%) Data Corrections & Production Support

- Investigate production data issues and data correction requests to determine the appropriate resolution or recovery path.
- Coordinate data corrections, reprocessing, and recovery activities with Data Engineering, product teams, and business stakeholders.
- Validate production corrections and recovery activities to confirm successful processing and expected outcomes.




- Ensure production changes and data correction activities follow established operational, security, and governance controls.

(15%) Reliability Engineering, Monitoring & Automation

- Develop automation to reduce repetitive operational work, accelerate recovery, and minimize manual intervention.
- Improve monitoring, logging, alerting, dashboards, and operational telemetry to increase visibility into platform and workload health.
- Identify recurring production issues and partner with engineering teams to implement sustainable technical improvements.
- Improve operational resilience through proactive detection, automated remediation, and continuous improvement of support processes.
- Evaluate operational trends and failure patterns to identify opportunities for reliability improvements.

(10%) SLA/SLO Management & Operational Excellence

- Monitor production services and critical data workloads against defined SLAs, SLOs, and operational expectations.
- Identify potential SLA risks, processing delays, recurring failures, and other conditions that may affect service reliability.
- Participate in incident and problem reviews and ensure identified corrective actions are captured and followed through.
- Maintain and improve operational metrics that provide visibility into platform reliability, workload health, incidents, and service performance.

(5%) Documentation, Knowledge Sharing & Continuous Improvement

- Create and maintain operational runbooks, troubleshooting guides, support procedures, and knowledge documentation.
- Share operational knowledge and troubleshooting practices with team members and partner engineering teams.
- Contribute to continuous improvement of production support, incident management, and reliability engineering practices.

Other duties as assigned.
- Ability to work on-site in Bengaluru, India is a requirement of the role. *

Mode of Working: This role follows a hybrid work model, with a primary base in Bengaluru. While on-site presence is essential for key engagements, flexibility is offered for remote work based on business needs and team alignment. Skills And Background You’ll Need Education: B.Tech / B.E. in Computer Science, Information Systems, Engineering, or related technical field.

Preferred Education Advanced coursework or education in Computer Science, Data Engineering, Cloud Engineering, Software Engineering, or related technical field

Preferred Professional Licensure Or Certification

- Relevant Microsoft Azure certification.
- Relevant Databricks certification.
- ITIL Foundation or equivalent service management certification.

Experience: Typically requires a minimum of 5 years of related experience , including:

- Site Reliability Engineering, Data Engineering, DevOps, Cloud Engineering, Software Engineering, Systems Engineering, production operations, or similar technical roles.
- Supporting or troubleshooting production systems, data workloads, applications, or cloud services.
- SQL-based investigation, validation, or troubleshooting of data-related issues.
- Monitoring, logging, alerting, incident management, or operational support practices.
- Strong knowledge of production operations, incident management, troubleshooting, and reliability practices.
- Experience supporting enterprise data platforms, data pipelines, scheduled workloads, ETL/ELT processes, or similar production environments.
- Strong SQL skills with the ability to investigate, validate, and troubleshoot data-related production issues.
- Experience using monitoring, logging, alerting,



and observability tools to assess production health and diagnose failures.
- Experience with scripting or automation using Python, PowerShell, or similar technologies.
- Understanding of modern cloud and data platform technologies such as Microsoft Azure, Databricks, Azure Data Lake, Azure Data Factory, or comparable technologies.
- Understanding of job orchestration, workload dependencies, scheduling, failure recovery, and data processing operations.
- Ability to perform root cause analysis and translate operational findings into corrective and preventative improvements.
- Ability to work independently on production problems of diverse scope and complexity and exercise sound judgment in selecting appropriate resolution approaches.
- Strong communication and collaboration skills with the ability to coordinate effectively across engineering, product, and business teams during production incidents.

Preferred Experience

- 2+ years supporting production systems, data platforms, cloud services, or data-processing workloads.
- Experience supporting enterprise-scale data platforms and high-volume data pipeline environments.
- Experience with Microsoft Azure, Databricks, Azure Data Lake, Azure Data Factory, or related cloud data technologies.
- Experience with job orchestration, scheduling, workload monitoring, and dependency management.
- Experience developing automation to improve production operations and reduce manual support activities.
- Experience supporting services with defined SLAs, SLOs, operational controls, and incident management practices.
- Experience with production data correction, reprocessing, reconciliation, and recovery activities.
- Experience in insurance, financial services, or other regulated environments.

Key Behaviors of a Successful Candidate

- Adaptability : Adjusts quickly to evolving priorities and incident situations; remains calm, analytical, and collaborative under pressure.
- Independence: Takes ownership of decisions and technical troubleshooting, proactively identifying reliability risks before they become incidents.
- Willingness to Learn : Continuously develops technical competence in reliability engineering, automation, incident response, observability, and cloud native practices

Why Join Standard India? We Have Built An Enduring Legacy Of Stability, Financial Strength And Exceptional Customer Service Through The Contributions Of The Service-oriented People Who Choose To Work At The Standard. To Ensure We Can Attract And Retain The Best Talent, When You Join StanCorp Global Servicesyou Can Expect

- A rich benefits package that supports your health, well-being, and financial goals
- An annual incentive bonus plan tied to both individual and organizational performance
- Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy
- A supportive, responsive management approach that empowers you to grow
- Opportunities for career advancement through learning, coaching, and leadership enablement
- A culture where your voice matters - your ideas shape our future, and we win as one
- Purpose-driven work that makes a difference for our customers, communities, and each other

In addition to a competitive salary, our employee-focused benefits are designed to support work-life balance, personal growth, and long-term impact. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.

📌 Site Reliability Engineer III- Enterprise Data Platform (Bangalore East)
🏢 The Standard India
📍 Bangalore East