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Job Summary A Site Reliability Engineer II is responsible for supporting the reliability, availability, and operational health of the Enterprise Data Platform and the critical data workloads and services running on it. This role combines production operations, data platform knowledge, troubleshooting, monitoring, and automation practices to help ensure critical data processing completes successfully, and production services meet established service expectations.

The engineer monitors production workloads, investigates failed or delayed data jobs, supports production incident resolution, executes approved data corrections and recovery activities, and works with Data Engineering, Platform Engineering, product teams, and other stakeholders to maintain stable and reliable production operations. These engineers independently perform repeatable operational activities and resolve known production issues using established procedures, runbooks, and engineering practices. They work with senior engineers on more complex problems while developing their troubleshooting, automation, and reliability engineering capabilities.

The role contributes to improved monitoring, documentation, operational processes, and automation that reduce recurring manual effort and improve the overall reliability of the Enterprise Data Platform.

Key Responsibility Areas (35%) Production Operations & Data Workload Monitoring

- Monitor production data workloads, pipelines, scheduled jobs, and platform services to help ensure reliable and timely processing.
- Identify failed, delayed, or incomplete data jobs and perform established recovery and troubleshooting procedures.
- Monitor workload dependencies, operational alerts, processing status, and production health and escalate issues when appropriate.
- Perform approved operational recovery activities including job restarts, reruns, validation, and other documented remediation procedures.
- Support day-to-day operational health of the Enterprise Data Platform and its production workloads.

(25%) Incident Management & Troubleshooting

- Investigate production incidents involving data pipelines, platform services, integrations, data processing, and related dependencies.
- Use logs, alerts, job execution information, platform telemetry, and established troubleshooting procedures to identify and resolve production issues.
- Restore services using established recovery procedures and escalate complex or unfamiliar problems to senior Site Reliability, Data Engineering, or Platform Engineering resources.
- Document incident symptoms, troubleshooting steps, resolutions, and relevant findings to support future problem resolution.
- Assist senior engineers with investigation and root cause analysis of significant or recurring production issues.

(15%) Data Corrections & Production Support

- Support investigation and resolution of production data issues and data correction requests.
- Execute approved data corrections, reprocessing, and recovery activities using established procedures and controls.




- Validate processing results and data corrections to confirm successful completion and expected outcomes.
- Coordinate with Data Engineering, product teams, and other stakeholders when additional investigation or engineering support is required.

(10%) Monitoring, Automation & Reliability Improvement

- Support development and maintenance of automation that reduces repetitive operational activities and manual intervention.
- Assist with improvements to monitoring, logging, alerting, dashboards, and operational telemetry.
- Identify recurring operational issues and opportunities to improve production support processes.
- Contribute scripts, utilities, and operational improvements that increase efficiency and reliability.

(10%) SLA/SLO Monitoring & Operational Excellence

- Monitor critical production workloads and services against defined SLAs, SLOs, and operational expectations.
- Identify processing delays, failures, and other conditions that may affect service commitments and escalate risks appropriately.
- Support collection and maintenance of operational metrics related to workload health, incidents, failures, and service performance.
- Participate in incident and problem reviews and assist with implementation of assigned corrective actions.

(5%) Documentation, Knowledge Sharing & Continuous Improvement

- Create and maintain operational runbooks, troubleshooting guides, support procedures, and knowledge documentation.
- Document new operational scenarios and successful resolution procedures for reuse by the team.
- Participate in continuous improvement activities related to production operations and platform reliability.

Other duties as assigned.
- Ability to work on-site in Bengaluru, India is a requirement of the role. *

Mode of Working: This role follows a hybrid work model, with a primary base in Bengaluru. While on-site presence is essential for key engagements, flexibility is offered for work from home based on business needs and team alignment. Skills And Background You’ll Need Education: B.Tech / B.E. in Computer Science, Information Systems, Engineering, or technical field related.

Preferred Education Advanced coursework or education in Computer Science, Data Engineering, Cloud Engineering, Software Engineering, or related technical field

Preferred Professional Licensure Or Certification

- Relevant Microsoft Azure certification.
- Relevant Databricks certification.
- ITIL Foundation or equivalent service management certification.

Experience: Typically requires a minimum of 3-5 years of related experience , including:

- Site Reliability Engineering, Data Engineering, DevOps, Cloud Engineering, Software Engineering, Systems Engineering, production operations, or similar technical roles.
- Supporting or troubleshooting production systems, data workloads, applications, or cloud services.
- SQL-based investigation, validation, or troubleshooting of data-related issues.
- Monitoring, logging, alerting, incident management, or operational support practices.
- Working knowledge of production operations, troubleshooting, incident management, and reliability practices.
- Experience supporting data platforms, data pipelines, scheduled workloads, ETL/ELT processes, applications, or similar production environments.
- Working SQL skills with the ability to investigate and validate data-related production issues.
- Familiarity with monitoring, logging, alerting, dashboards,



and observability tools.
- Working knowledge of scripting or automation using Python, PowerShell, or similar technologies.
- Understanding cloud and data platform concepts and technologies such as Microsoft Azure, Databricks, Azure Data Lake, Azure Data Factory, or comparable technologies.
- Understanding of scheduled jobs, workload dependencies, data processing, failure recovery, and operational support practices.
- Ability to independently handle repeatable operational activities and known production issues using established procedures and runbooks.
- Ability to troubleshoot more complex issues with guidance from senior engineering resources and escalate appropriately.
- Strong problem-solving, communication, collaboration, and attention-to-detail skills.

Preferred Experience

- 1+ years supporting production systems, data platforms, cloud services, or data-processing workloads.
- Experience supporting enterprise data platforms, data pipelines, or ETL/ELT workloads.
- Experience with Microsoft Azure, Databricks, Azure Data Lake, Azure Data Factory, or related cloud data technologies.
- Experience monitoring scheduled jobs and troubleshooting workload failures and dependencies.
- Experience using Python, PowerShell, or similar scripting technologies for operational automation.
- Experience working with incidents, problem, service request, or production support processes.
- Exposure to data correction, reprocessing, reconciliation, and recovery activities.
- Experience in insurance, financial services, or other regulated environments.

Key Behaviors of a Successful Candidate

- Adaptability : Adjusts quickly to evolving priorities and incident situations; remains calm, analytical, and collaborative under pressure.
- Independence: Takes ownership of decisions and technical troubleshooting, proactively identifying reliability risks before they become incidents.
- Willingness to Learn : Continuously develops technical competence in reliability engineering, automation, incident response, observability, and cloud native practices

Why Join Standard India? We Have Built An Enduring Legacy Of Stability, Financial Strength And Exceptional Customer Service Through The Contributions Of The Service-oriented People Who Choose To Work At The Standard. To Ensure We Can Attract And Retain The Best Talent, When You Join StanCorp Global Servicesyou Can Expect

- A rich benefits package that supports your health, well-being, and financial goals
- An annual incentive bonus plan tied to both individual and organizational performance
- Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy
- A supportive, responsive management approach that empowers you to grow
- Opportunities for career advancement through learning, coaching, and leadership enablement
- A culture where your voice matters - your ideas shape our future, and we win as one
- Purpose-driven work that makes a difference for our customers, communities, and each other

In addition to a competitive salary, our employee-focused benefits are designed to support work-life balance, personal growth, and long-term impact. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.

📌 Site Reliability Engineer II - Enterprise Data Platform (Bangalore East)
🏢 The Standard India
📍 Bangalore East