Job highlights

- 1+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience. .
- Minimum Qualifications

Job Summary This is an incident command role. You'll direct application and infrastructure teams during incidents making work assignments, prioritizing troubleshooting paths, and authorizing critical actions like rollbacks and regional failovers. You need the technical knowledge to rapidly read Infrastructure as Code, Kubernetes manifests, and CI/CD configurations to make informed decisions under pressure.

Meet Our Team The Site Health Engineering (Command Center) team serves as the operational and technical authority during PayPal's most critical incidents. We are a team of experienced infrastructure and reliability professionals who blend deep technical expertise with sound judgment under pressure, directing cross-functional engineering efforts across PayPal's core platforms and family of brands, including Venmo, Xoom, Zettle, and Braintree.

Essential Responsibilities

- Actively monitor and analyze system metrics to ensure the availability, performance, and reliability of digital platforms and applications.
- Diagnose and resolve complex system issues, perform root cause analysis, and implement long-term fixes to prevent recurrence.
- Create and maintain automation scripts, tools, and processes to streamline operations, reduce manual effort, and enhance reliability.
- Configure and improve monitoring and alerting tools to provide actionable insights into system health and performance.
- Analyze system usage trends and forecast future resource requirements to ensure scalability and prevent capacity-related issues.
- Work with development teams to design and implement reliable, fault-tolerant systems, incorporating best practices for high availability.
- Ensure smooth and reliable software releases by managing continuous integration and continuous delivery (CI/CD) pipelines.
- Perform failure simulations, such as chaos engineering, to identify weaknesses and improve system robustness.




- Develop and maintain detailed documentation for system configurations, operational procedures, and incident handling workflows.
- Partner with development, operations, and product teams to enhance system architecture for improved performance, reliability, and scalability.

Minimum Qualifications

- 1+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience.

Your Way to Impact Rather than building or maintaining infrastructure day-to-day, our team is entrusted with a broader mandate: safeguarding the reliability, resiliency, and availability of some of the worlds most heavily trafficked financial platforms. We hold final decision-making authority during high-severity incidents, partner closely with executive leadership on post-incident learnings, and drive the tooling and processes that continuously strengthen our incident response capabilities.

Youll also regularly interface with development teams and leadership during critical incidents and post-mortems, and drive implementation of tooling that advances the Command Centers capabilities.

Incident Management Response

- Act as incident commander with final decision authority -- directing engineering teams, authorizing rollbacks, and commanding regional failovers
- Direct application and infrastructure teams during incidents by making work assignments and prioritizing troubleshooting paths
- Rapidly assess incidents by reading Infrastructure as Code (Terraform, CloudFormation), Kubernetes manifests, and CI/CD configurations
- Give final authorization for critical actions including production rollbacks, regional failovers, and emergency changes




- Interface with executive leadership during critical incidents and post-mortems to provide technical guidance and impact assessments
- Identify when incidents stem from teams deviating from established cloud-native patterns
- Command cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)
- Lead blameless postmortem sessions and contribute to Root Cause Analysis (RCA) processes
- Drive continuous improvement initiatives based on incident learnings. Serve as the primary technical escalation point during critical incidents
- Accelerate incident response times through standardized playbooks and automated workflows
- Coordinate cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)

Cloud Exposure

- Leverage knowledge in cloud platforms (AWS, GCP, Azure) to drive incident resolution
- Support Braintree and Venmo cloud infrastructure operations
- Guide teams toward solutions by providing direction during incidents
- Stay current with emerging cloud technologies and best practices
- Implement automation, dashboards, and tooling to enhance the teams incident response capabilities
- Build runbooks and playbooks for cloud-native incident scenarios
- Develop internal tools and scripts to improve operational efficiency
- Drive projects that advance the Command Centers operational capabilities

Site Resiliency Infrastructure Management

- Proactively identify and address vulnerabilities in cloud (AWS, GCP, Azure) and on-premises infrastructure
- Review Infrastructure as Code changes for reliability risks as part of change approval process
- Identify architectural anti-patterns in Kubernetes deployments and cloud migrations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Site Reliability Engineer (Chennai)
🏢 Xoom
📍 Chennai