Job Summary

We are looking for an experienced Salesforce Marketing Cloud / Data Cloud Platform Administrator to manage, configure, maintain, and optimize Salesforce Marketing Cloud and Salesforce Data Cloud platforms. The ideal candidate will have strong expertise in platform administration, user access management, data integrations, troubleshooting, security, and platform performance optimization.

Key Responsibilities

Salesforce Marketing Cloud Administration

- Administer and maintain Salesforce Marketing Cloud environments, including user management, roles, permissions, and business units.

- Configure and manage Email Studio, Contact Builder, Journey Builder, Automation Studio, and data extensions.

- Monitor email campaigns, automations, journeys, and data processing activities.

- Manage subscriber data, contact records, data extensions, and audience segmentation.

- Troubleshoot platform issues related to email delivery, automations, integrations, and data synchronization.

- Ensure platform security, data privacy, and compliance with organizational standards.

Salesforce Data Cloud Administration

- Administer and configure Salesforce Data Cloud environments, including data spaces, data streams, and data model objects.

- Configure and monitor data ingestion from Salesforce CRM and external systems.

- Manage data mapping, identity resolution, unified customer profiles, and calculated insights.

- Support audience segmentation and activation to Salesforce Marketing Cloud and other connected platforms.

- Monitor data processing, data quality, and data synchronization issues.

- Support data governance, access controls, and platform configuration management.

Integration and Technical Support





- Manage integrations between Salesforce Marketing Cloud, Salesforce Data Cloud, Salesforce CRM, and external applications.

- Troubleshoot API integrations, data ingestion failures, synchronization errors, and connectivity issues.

- Work with REST/SOAP APIs, data extensions, SQL queries, and automation workflows.

- Collaborate with Salesforce developers, architects, marketing teams, and business stakeholders.

- Maintain platform documentation, configuration records, operational procedures, and incident reports.

Platform Operations and Governance

- Monitor platform health, system performance, scheduled jobs, and data processing activities.

- Manage user provisioning, permission sets, access reviews, and security configurations.

- Support release management, sandbox testing, deployment coordination, and change management.

- Follow Salesforce best practices for security, availability, scalability, and data management.

- Provide production support, root-cause analysis, and continuous platform improvement.

Mandatory Skills

- Hands-on experience administering Salesforce Marketing Cloud and/or Salesforce Data Cloud.

- Robust knowledge of platform configuration, user administration, roles, permissions, and security.

- Experience with data extensions, Contact Builder, Journey Builder, and Automation Studio.

- Knowledge of Data Cloud data streams, data model objects, identity resolution, and unified profiles.

- Experience with data integrations, APIs, data synchronization, and troubleshooting.

- Working knowledge of SQL queries and data management.

- Strong analytical, problem-solving, communication, and stakeholder management skills.

📌 SF Marketing Cloud /Data Cloud Platform Admin (India)
🏢 Infosys APAC
📍 India