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Job Title: ServiceNow Technical Lead – ITSM / CSM / CMDB / CSDM / Integrations / AI

Role Summary

We are looking for an experienced ServiceNow Technical Lead with strong expertise in ITSM, CSM, CMDB, CSDM, and integrations, with exposure to Now Assist and AI Agents. The role requires strong platform knowledge, hands-on development capability, and technical leadership.

Key Responsibilities

CMDB / CSDM





- Configure and maintain CMDB architecture, CI classes, relationships, and data models.
- Apply CSDM principles to ServiceNow implementations.
- Support CMDB governance, data quality, reconciliation, and normalization.
- Ensure integrations populate and maintain accurate CMDB data.

ServiceNow Development
- Develop and configure ITSM and CSM solutions.
- Develop and customize Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
- Develop integrations using REST/SOAP APIs and Integration Hub.

AI & Automation
- Understand Now Assist and ServiceNow AI capabilities.
- Have basic knowledge of AI Agents and AI Agent workflows.
- Use AI-assisted development tools where appropriate.

Required Skills & Qualifications

- 8+ years of ServiceNow experience.
- Strong expertise in ITSM and CSM.
- Robust hands-on knowledge of CMDB and CSDM.
- Strong experience with ServiceNow integrations.
- Proficient in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and Flow Designer.
- Strong technical architecture and problem-solving skills.
- Excellent communication and stakeholder management skills.

Good to Have

- 3–4 relevant ServiceNow certifications:
- CSA
- CAD
- CIS-ITSM
- CIS-CSM
- Exposure to ITOM and Discovery.
- Experience with Now Assist / AI Agents.
- Exposure to ATF.
- Experience with Service Portal and widgets.
- Experience working in Agile / SAFe environments.

Interested candidates can share their CV at [email protected]

📌 Servicenow team Lead (Bengaluru)
🏢 Genpact
📍 Bengaluru