Job highlights

- Qualifications . Bachelors degree or equivalent work experience in a related technical field
- ITIL v3 Foundation Certified
- Experience with IT Service Management,service desk,asset management,incident management and change management via ServiceNow is preferred
- 2+ years of hands-on implementation experience with ServiceNow products
- Experience in upgrades to ServiceNow

4-8 Years 1 Position

Core Responsibilities

- Work with clients and provide leadership on ITSM best practices.
- Gather and understand requirements from clients.
- Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes.
- Design, develop and implement ServiceNow ITSM solutions.
- Develop and test all ServiceNow and ITSM Applications Suite implementations.
- Install and configure the ServiceNow infrastructure workplace.
- Assist in designing, developing and demonstrating the product.
- Participate in project team collaboration sessions with PM, ITTL engineers and administrators.
- Provide support for existing production applications and recommend opportunities for enhancements.

Qualifications
- Bachelors degree or equivalent work experience in a related technical field.
- 2+ years of hands-on implementation experience with ServiceNow products.




- 2+ years of experience developing with the ServiceNow software suite.
- Experience in upgrades to ServiceNow.
- ITIL v3 Foundation Certified.
- Knowledge and experience with web development (HTML, JavaScript, C++, HTTP).
- Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new and enhanced applications.
- Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred.
- Experience setting up ServiceNow Catalogs .
- Strong troubleshooting, documentation and cross-team collaboration skills.

Key Skills
- ServiceNow ITSM
- Service Catalog
- JavaScript
- ITIL v3

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