? We're Hiring: ServiceNow Architect! ?

We are looking for a skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. The ideal candidate will have a strong technical background with at least 8 years of experience in ServiceNow architecture and hands-on expertise in ITSM, ITOM, and other modules. Join us in Bangalore Urban, India and help drive innovation and efficiency across our enterprise platforms.

? Location: Bangalore Urban, India

⏰ Work Mode: Work from Office

? Role: ServiceNow Architect

What You'll Do:

We are looking for 8+ years of an experienced ServiceNow Architect to lead architecture, design, and delivery of enterprise-scale ServiceNow solutions.

Key Responsibilities

- Architecture & Design: Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, CSM, HRSD/HRSM, Knowledge & Case Management, and Custom Portals (ITOM is a plus).
- Strategic Transformation: Drive ITIL-based transformation initiatives, aligning platform capabilities with business and enterprise architecture goals.
- Technical Leadership: Act as SME and technical leader, providing guidance to development teams and mentoring junior architects.
- Solution Development: Translate business requirements into scalable, maintainable solutions, including design documentation and data model enhancements.
- Integration & MID Server: Manage MID Server lifecycle,



and design secure integrations with intranet and external systems.
- Analytics & Reporting: Utilize ServiceNow Performance Analytics and BI tools for dashboards and data-driven insights.
- Quality Assurance: Oversee testing strategy, usability reviews, and validation to ensure high-quality deliverables.
- Platform Governance: Manage upgrades, new feature adoption, and architectural governance.
- Stakeholder Management: Act as a bridge between technical teams and business stakeholders.

Required Skills & Expertise

Core Technologies

- JavaScript, AngularJS, HTML, CSS, XML, Jelly scripting
- Python, PowerShell, Bash, Core Java
- Databases: MySQL, MS SQL Server, PL/SQL

Integration & Platform:

- REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC
- Strong expertise in ServiceNow architecture, scripting, and integrations
- Hands-on experience with MID Server configuration and troubleshooting

ServiceNow Experience

- 8+ end-to-end implementations and platform upgrades
- Robust understanding of Agile methodologies and ITIL processes

Soft Skills

- Strong leadership and communication
- Excellent analytical and problem-solving abilities
- Experience working with cross-functional and global teams

Experience & Qualifications

- 8+ years in ServiceNow architecture and delivery

If you're ready to shape enterprise solutions and grow your career with us, apply now! ?

📌 ServiceNow Architect (Bangalore Urban)
🏢 RAPSYS TECHNOLOGIES PTE
📍 Bangalore Urban