Job highlights

- Bachelors or Masters degree in Computer Science,Information Technology,Engineering,or related field. . 10+ years of enterprise application architecture experience. . 5+ years of hands-on ServiceNow architecture experience. . Strong expertise in Generative AI,Large Language Models (LLMs),AI Agents,intelligent automation,and enterprise integrations.

- Required

- Preferred

Job Summary

An experienced ServiceNow AI Architect Lead to shape and drive the next generation of AI-powered solutions on the ServiceNow platform. This is a strategic leadership role responsible for defining enterprise-wide AI architecture standards, governing solution designs, and enabling scalable AI adoption across business functions.

What You'll Do

- Lead the design and evolution of the ServiceNow AI target architecture.

- Establish architecture standards for AI models, agents, prompts, integrations, and reusable AI components.

- Define technical principles for scalability, resiliency, security, and operational excellence.

- Review and approve AI solution designs, ensuring alignment with enterprise architecture and governance standards.

- Partner with business leaders, product owners, enterprise architects, and engineering teams to deliver business value through AI innovation.

- Drive best practices for Responsible AI, data privacy, security, and regulatory compliance.





- Evaluate emerging AI technologies and translate them into practical enterprise solutions.

- Serve as a thought leader and trusted advisor for AI strategy and architecture.

What We're Looking For

Required

- Bachelors or Masters degree in Computer Science, Information Technology, Engineering, or related field.

- 10+ years of enterprise application architecture experience.

- 5+ years of hands-on ServiceNow architecture experience.

- Solid expertise in Generative AI, Large Language Models (LLMs), AI Agents, intelligent automation, and enterprise integrations.

- Deep understanding of ServiceNow platform architecture and AI capabilities.

- Experience defining enterprise architecture standards and governance frameworks.

- Excellent communication and stakeholder engagement skills.

Preferred

- Experience with AI governance programs, AI Control Tower, and Responsible AI frameworks.

- Knowledge of Azure OpenAI, Microsoft Copilot, AWS Bedrock, Google Vertex AI, or comparable AI platforms.

- Experience leading enterprise-scale AI transformation initiatives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow AI Architect Lead (Bengaluru)
🏢 Merck
📍 Bengaluru