A.

Workshop

Operations

- Manage the day-to-day operations of the service centre.

- Ensure vehicles are serviced and repaired according to Honda service standards and procedures.

- Monitor vehicle intake, job card opening, work allocation, repair progress, quality checks, and vehicle delivery.

- Ensure timely completion of service jobs and minimise vehicle delivery delays.

- Monitor workshop cleanliness, safety, tools, and equipment.

- Ensure proper handling of customer vehicles and workshop resources.

B. Team Management

- Supervise Service Advisors, Technicians, Team Leaders, Supervisors, and other service staff.

- Allocate work according to technician skills, workload, and productivity.

- Monitor staff attendance, punctuality, discipline, and performance.

- Conduct regular team meetings and provide technical and operational guidance.

- Identify training requirements and improve employee performance.

- Coordinate with HR for recruitment, manpower planning, performance reviews, and staff-related issues.

C.

Customer

Satisfaction

- Ensure excellent customer service throughout the vehicle servicing process.

- Handle escalated customer complaints and ensure timely resolution.

- Monitor customer feedback, satisfaction ratings, and repeat complaints.

- Ensure customers receive accurate estimates, service updates, and delivery commitments.

- Follow up on customer concerns and ensure corrective action is taken.

- Promote customer retention and repeat service visits.

D.

Business

Development and Revenue

- Achieve monthly service revenue and labour sales targets.

- Monitor vehicle inflow, paid service, free service, periodic maintenance, and repair jobs.

- Improve customer retention and increase repeat service business.

- Monitor labour revenue, spare parts sales,



value-added services, and other service-related income.

- Identify opportunities to improve workshop capacity utilisation and revenue.

- Review daily, weekly, and monthly business performance against targets.

E. Productivity and Quality Control

- Monitor technician productivity, efficiency, and utilisation.

- Ensure proper diagnosis and first-time repair quality.

- Reduce repeat repairs, rework, and customer complaints.

- Ensure quality inspection before vehicle delivery.

- Monitor pending vehicles, work-in-progress, and delayed repair jobs.

- Ensure warranty jobs and warranty claims are processed according to company and Honda procedures.

F.

Spare

Parts and Inventory Coordination

- Coordinate with the Parts Department to ensure the availability of required spare parts.

- Monitor fast-moving parts, stock shortages, and parts-related service delays.

- Minimise vehicle hold-ups caused by spare parts unavailability.

- Ensure proper documentation and coordination for warranty parts and claims.

G. Reporting and Administration

- Prepare and review daily, weekly, and monthly service performance reports.

- Monitor vehicle inflow, labour sales, spare parts sales, productivity, and customer satisfaction.

- Review pending job cards, work-in-progress, repeat repairs, and customer complaints.

- Ensure accurate job cards, estimates, invoices, and service records.





- Implement company policies, standard operating procedures, and applicable safety requirements.

1. Qualifications and Experience

- Diploma or Degree in Automobile Engineering, Mechanical Engineering, or a related field preferred.

- Relevant experience in a two-wheeler service centre or automobile workshop.

- Prior experience in a Service Manager, Workshop Manager, or senior service supervisory role preferred.

- Experience in Honda two-wheeler service operations will be an added advantage.

- Basic knowledge of MS Excel, workshop management systems, and service reporting.

1. Required Skills

- Strong leadership and team management.

- Excellent customer handling and complaint resolution.

- Technical understanding of two-wheeler servicing and repairs.

- Business planning and target achievement.

- Analytical, problem-solving, and decision-making skills.

- Robust communication and coordination abilities.

- Ability to manage multiple activities under pressure.

1. Key Performance Indicators (KPIs)

The Service Manager will be evaluated based on the following:

- Monthly service revenue and labour sales achievement.

- Number of vehicles serviced against the assigned target.

- Technician productivity, efficiency, and utilisation.

- Customer satisfaction and feedback ratings.

- Customer retention and repeat service performance.

- Reduction in repeat repairs and customer complaints.

- Timely vehicle delivery and reduction in pending jobs.

- Spare parts sales and availability.

- Workshop profitability and operational cost control.

- Compliance with Honda service standards and company policies.

Pay: ₹40,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Service Manager (Puzhakkal)
🏢 Johns Honda
📍 Puzhakkal