JD Experienced ServiceNow Administrator with 10 years of IT experience specializing in ServiceNow platform administration configuration implementation customization ITSM processes integrations security and platform optimization Proven experience managing enterprise ServiceNow environments supporting businesscritical applications implementing ITILaligned processes and partnering with stakeholders to deliver scalable solutions
Robust knowledge of ServiceNow administration across Incident Problem Change Request Knowledge Service Catalog CMDB Asset Management Service Portal Reporting and Performance Analytics Experienced in platform upgrades instance management user administration ACLs workflows business rules client scripts notifications integrations and troubleshooting
Responsibility
ServiceNow Platform Administration – Manage users groups roles ACLs configurations and overall platform health across multiple instances
ITSM Module Management – Administer and support Incident Problem Change Request Knowledge Service Catalog and SLA processes
Configuration Customization – Configure Business Rules Client Scripts UI Policies UI Actions Notifications Workflows Script Includes and Catalog Items
CMDB Asset Management – Maintain CMDB data CI relationships data integrity discovery processes and hardwaresoftware asset information
Integration Data Management – Develop and support RESTSOAP integrations MID Server Import Sets Transform Maps and external system integrations
Upgrades Deployment – Manage ServiceNow upgrades patches instance clones update sets testing releases and production deployments
Reporting Performance – Create dashboards reports scheduled reports and Performance Analytics monitor and troubleshoot platform performance
Technical Leadership Support – Lead complex production issues gather business requirements implement automation follow ServiceNow best practices and mentor junior administrators
Primary Skills
ServiceNow Administration ITSM
ServiceNow Configuration Customization
CMDB Discovery Asset Management
Integrations RESTSOAP MID Server
ServiceNow Scripting Automation Reporting
Work Experience
10-15Years
📌 Servicenow Admin (Chennai)
🏢 Virtusa
📍 Chennai
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