Key Responsibilities

1. Engineer Coordination: Align and coordinate all service engineers for daily service calls, installations, maintenance visits, and customer complaints.
2. Service Scheduling: Plan and assign service visits based on priority, location, engineer availability, and customer requirements.
3. Technical Knowledge: Possess good technical knowledge to understand equipment issues, guide engineers, and coordinate with the technical support team for troubleshooting.
4. Customer Feedback: Follow up with customers after service visits to collect feedback, ensure customer satisfaction, and identify any unresolved issues.
5. Customer Data Management: Maintain and regularly update customer databases, service history, equipment details, complaint records, and contact information.
6. Complaint Management: Track service complaints from registration to resolution and ensure timely closure of all service tickets.
7. Engineer Performance Monitoring: Monitor engineers’ daily activities, visit status, productivity, pending complaints,



and service report submissions.
8. Reporting and Documentation: Prepare daily and weekly service reports, including completed visits, pending complaints, repeat issues, and customer feedback.
9. Internal Coordination: Coordinate with the sales, service, technical support, and spare parts teams to ensure smooth service operations.
10. Customer Relationship Management: Maintain skilled communication with customers and ensure timely updates regarding service schedules and complaint status.
11. Spare Parts Coordination: Coordinate with the concerned team regarding spare parts availability and requirements for service and repair work.
12. Issue Escalation: Identify recurring or critical technical issues and escalate them to the concerned team for timely resolution.

Pay: ₹35,000.00 - ₹500,000.00 per month

Work Location: In person

📌 Service Manager (New Delhi)
🏢 GYM lineplus
📍 New Delhi