Looking for a technical professional with experience in furniture hardware / architectural hardware / interior fittings / modular furniture / manufacturing, with hands-on exposure to product development, BOM, specifications, vendor coordination and technical documentation.

Experience in furniture hardware, architectural hardware, interior fittings, modular furniture, or related manufacturing industries will be preferred.

Role & responsibilities

Service Coordination

- Coordinate with customers, dealers, and service partners regarding technical specifications, installation requirements, and product usage.
- Support the preparation of troubleshooting guides, service manuals, repair procedures, and FAQs.
- Track pending service cases and coordinate with internal departments to ensure timely closure.
- Prepare periodic reports on service performance, complaint trends, warranty claims, and corrective-action status.

Specifications
- Prepare and maintain technical specifications for new and existing products.
- Develop technical presentation materials for internal teams and customers.
- Create engineering drawings, specification sheets, and revision-control documentation, where applicable.




- Maintain document version control and ensure all technical documents reflect the latest approved revisions.

Training & Knowledge Development
- Develop product training manuals, technical training presentations, and user guides.
- Prepare training materials for Sales, Production, Quality, Procurement, and Customer Support teams.
- Conduct or assist in conducting product and process training sessions for internal employees.
- Coordinate with R&D; and Production teams to update training content whenever new products or process changes are introduced.

Reporting Prepare daily, weekly, and monthly reports covering:
- Product development status
- Production coordination
- Project progress
- Vendor development
- Process improvement initiatives

Preferred candidate profile

- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong analytical and problem-solving skills.
- Positive communication and interpersonal skills.
- Strong documentation and reporting abilities.
- Good coordination and follow-up skills.
- Ability to manage multiple tasks and projects simultaneously.
- Strong attention to detail and accuracy.
- Ability to work effectively with cross-functional teams.

📌 Service Coordinator (Mumbai)
🏢 Sj Hiring Solutions Thane
📍 Mumbai