Role & responsibilities

- Coordinate OEM service activities, including warranty, paid services, and breakdowns.

- Plan and deploy service engineers for customer visits, campaigns, and breakdowns.

- Liaise with principals and OEMs for technical support and spare parts.

- Prepare quotations, process purchase orders, and coordinate invoicing and parts dispatch.

- Monitor service billing, customer payments, and payment follow-ups.

- Ensure customer satisfaction through feedback and corrective actions.

- Prepare weekly and monthly MIS reports and monitor rental equipment status.

Preferred candidate profile

- Graduate/Diploma in Mechanical or Automobile Engineering.

- Experience in service coordination, preferably in material handling or construction equipment.

- Knowledge of warranty management, spare parts, and service operations.

- Solid coordination, communication, and customer-handling skills.

- Proficiency in MS Office and MIS reporting.

- Ability to manage service engineers, breakdowns, and multiple priorities.

📌 Service Coordinator (Kolkata)
🏢 Shree Balaji Equipments
📍 Kolkata