Responsibilities

- Meet customers, listen to their vehicle problems and note them accurately

- Inspect vehicles and advise customers on the repairs or maintenance needed

- Open job cards in the dealership system (CRM-DMS) with correct customer and vehicle details

- Prepare and share cost and time estimates, and take customer approval

- Assign vehicles to the Floor Supervisor and track repair progress

- Contact customers for any additional work or expenses

- Check the repair quality before delivery and explain the bill to the customer

- Update customers on progress and ensure delivery on the committed date

- Handle customer queries and complaints and close them within the set time

- Follow up on PSF (post-service feedback), warranty and service-promotion offer

Requirements

- Diploma or BE/B.Tech in Mechanical, Automobile or Electrical.



Other qualifications with strong workshop experience can also apply [confirm]

- 2–5 years of experience as a Service Advisor or in an automobile workshop. Commercial vehicle (truck/bus) experience is an advantage

- Good troubleshooting and diagnostic understanding of vehicles

- Good communication in Tamil and English

- Basic computer skills (MS Office and dealership software)

- Valid driving licence preferred (for test drives after repair)

- Customer-friendly, disciplined and a good team player

Pay: ₹16,000.00 - ₹25,000.00 per month

Perks

- Life insurance

- Provident Fund

Work Location: In person

📌 Service Advisor – Commercial Vehicle Workshop (Tata Motors) (Manjampakkam)
🏢 Popular Mega Motors (India
📍 Manjampakkam