Technical Customer Service Representative

Location: Hospet, Karnataka

Work Arrangement: Onsite

Job Summary

You ll play a key role in solving real-world challenges. You ll apply your skills to deliver results that matter whether that s through engineering, planning or customer support. You ll work with purpose, learn every day and help shape a more sustainable future.

What you ll do

- Safety Management: Follow and promote safety norms as per Weir Group EHS policy and WMI IMS Policy. Facilitate safety trainings, identify hazards, and actively participate in safety activities to ensure a zero-harm environment.
- Operation Maintenance Supervision: Operate and monitor ore crushing, grinding, and size reduction equipment daily. Optimize parameters to achieve desired output and particle size distribution. Conduct process evaluations and troubleshoot operational issues to minimize downtime. Collaborate with metallurgists, plant engineers, and operators to improve throughput and recovery.
- Performance Analysis: Perform routine inspections and coordinate maintenance to ensure optimal equipment performance and material flow. Analyze performance data including efficiency, energy consumption, and product quality, preparing detailed technical reports. Implement process control strategies to enhance equipment utilization, productivity, and reduce operational costs.
- Service Support: Assist in service activities including maintenance, repairs, and troubleshooting to maintain equipment reliability.
- Management Information Systems (MIS): Monitor and record process parameters and operational data on a daily, weekly, monthly, and yearly basis to support continuous improvement.




- Customer Site Management: Manage customer relationships, establish process guarantee parameters as per agreements, ensure equipment availability, and meet customer satisfaction targets including Net Promoter Score (NPS) as per headquarters guidelines.
- Travel Requirements: Occasional travel may be required to customer sites or other operational locations to support commissioning, maintenance, or customer engagement activities.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you ll bring

Must-haves:

- Bachelor s degree in Engineering (B.E./B.Tech) in Mineral Processing, Mechanical, or Electrical disciplines.
- 5-7 years of hands-on experience with large mineral processing equipment such as ball mills, crushers, and HPGRs.
- Solid knowledge of hydraulics, electrical systems, and diagnostic/fault-finding tools.
- Proven skills in preventive and predictive maintenance, installation, and commissioning of large equipment.

Nice-to-haves:

- Excellent customer and supplier networking and relationship management skills.
- Strong communication and presentation skills with a solution-selling mindset.
- Behavioral competencies including customer focus, collaboration, developing people, performance mindset, building trust, effective communication, good decision-making, and delivering excellence through others.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Customer Service Representative (Hosapete)
🏢 Weir
📍 Hosapete