Role & responsibilities

QC Manager Technical Support (TS Manager)

Industry: Chemical Manufacturing Automotive Sealants & Adhesives
Customer Location: Hyundai Motors
Experience: 10–15 Years
Department: Quality Control / Technical Services
Employment Type: Full-Time

1. Job Purpose

To lead quality control, customer technical support, and quality assurance activities for automotive sealants and adhesives supplied to Hyundai Motors. The role involves working closely with Hyundai's quality, production, engineering, and purchase teams to ensure product performance, resolve technical issues, maintain customer satisfaction, and achieve zero-defect quality standards.

2. Key Responsibilities

A. Quality Control & Assurance

- Lead quality control activities for automotive sealants, adhesives, and other chemical products.
- Ensure incoming raw materials, in-process materials, and finished products meet approved specifications.
- Establish and monitor quality parameters, inspection procedures, testing methods, and acceptance criteria.
- Ensure compliance with customer-specific requirements, product specifications, and applicable automotive quality standards.
- Monitor product consistency, batch quality, shelf life, viscosity, adhesion, curing properties, and other relevant performance characteristics.
- Review and approve inspection reports, COAs, test reports, and quality documentation.

B. Technical Support at Hyundai Motors

- Act as the primary technical contact for Hyundai Motors for sealant-related quality and application issues.
- Provide on-site technical support during production, assembly, sealant application, and validation activities.
- Monitor sealant application performance, dispensing parameters, curing behavior, bonding strength, and process compatibility.
- Troubleshoot product and application-related issues in coordination with customer production and quality teams.
- Conduct product trials, process validation, and performance evaluations for new and existing products.
- Coordinate with internal R&D;, production, and technical teams to implement corrective actions and prevent recurrence.

C. Customer Quality Management

- Handle customer complaints, quality rejections, process deviations, and field-related quality issues.




- Conduct root cause analysis using 5 Why, Fishbone Diagram, 8D, and other problem-solving methodologies.
- Prepare and submit 8D reports, CAPA reports, corrective action plans, and technical investigation reports within agreed timelines.
- Participate in customer audits, quality reviews, technical meetings, and improvement discussions.
- Track customer complaints, PPM, rejection rates, and customer satisfaction metrics.

D. Automotive Quality Systems

- Implement and maintain quality management practices aligned with IATF 16949 and ISO 9001 requirements, as applicable.
- Ensure effective implementation of APQP, PPAP, FMEA, MSA, SPC, Control Plans, and process capability studies, wherever applicable.
- Support customer-specific audits, internal audits, supplier audits, and process audits.
- Ensure proper documentation, traceability, change management, and control of non-conforming products.
- Drive continuous improvement initiatives to reduce defects, customer complaints, rework, and process variation.

E. Team Leadership & Coordination

- Lead and develop QC, quality assurance, and technical support personnel.
- Coordinate with production, R&D;, supply chain, sales, and customer quality teams.
- Provide technical training to customer operators and internal teams on product handling, application parameters, and quality requirements.
- Prepare periodic quality performance reports and present improvement plans to management.

3. Educational Qualification

- B.E./B.Tech in Chemical Engineering, Polymer Technology, Mechanical Engineering, or a related discipline.
- M.Sc. in Chemistry or Polymer Science may be considered with strong relevant industry experience.

4. Experience Required

- 10–15 years of experience in Quality Control, Quality Assurance, or Technical Services in the chemical, adhesive, sealant, or automotive materials industry.




- Strong experience in automotive sealants, adhesives, polyurethane, silicone, MS polymer, or other relevant chemical formulations.
- Experience handling OEM customers, preferably Hyundai Motors or other automotive OEMs and Tier-1 suppliers.
- Hands-on experience in customer complaint management, root cause analysis, 8D reporting, and on-site technical troubleshooting.
- Experience in customer audits, automotive quality systems, product validation, and process improvement.

5. Required Technical Skills

- Knowledge of sealant and adhesive chemistry, rheology, viscosity, adhesion, curing mechanisms, and application processes.
- Understanding of automotive manufacturing and assembly processes.
- Knowledge of IATF 16949, ISO 9001, APQP, PPAP, FMEA, SPC, MSA, and Control Plans.
- Proficiency in 8D, CAPA, 5 Why, Fishbone Analysis, and corrective/preventive action implementation.
- Ability to interpret technical specifications, laboratory test results, and customer quality requirements.
- Strong troubleshooting, analytical, documentation, and technical reporting skills.

6. Key Performance Indicators (KPIs)

- Reduction in customer complaints and rejection PPM.
- Timely closure of customer complaints and 8D reports.
- Improvement in first-pass yield and product consistency.
- Achievement of customer quality targets and audit compliance.
- Reduction in repeat defects and application-related failures.
- Successful completion of customer trials and product validation.
- Improvement in customer satisfaction and technical response time.

7. Desired Candidate Profile

- Strong customer-facing and technical problem-solving capabilities.
- Ability to work independently at the Hyundai Motors customer location.
- Excellent communication, presentation, and stakeholder management skills.
- Proactive approach to quality improvement and defect prevention.
- Willingness to support production trials, customer audits, and urgent technical issues.
- Robust leadership skills with the ability to coordinate effectively between the customer and the manufacturing plant.

Preferred candidate profile

We have preferred the candidate who have Hands on Experience in Automotive Sealant and adhesives Manufacturing industry

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