16 Oct
|
iEnergizer
|
Bengaluru
16 Oct
iEnergizer
Bengaluru
Roles and Responsibilities
- Provide exceptional customer service to customers via phone, email, or chat.
- Handle customer inquiries related to airline tickets, flight schedules, and travel arrangements.
- Resolve customer complaints and concerns in a timely and skilled manner.
- Process ticket refunds, cancellations, and modifications efficiently.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
- 1-6 years of experience in BPO/Call Centre environment with exposure to International Voice process (UK/US).
- Bachelor's degree in any discipline (preferably B.Tech in Computers).
- Excellent communication skills with ability to work under pressure.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy.
📌 Airlines customer Support (Bengaluru)
🏢 iEnergizer
📍 Bengaluru