Reputed MNC in Hyderabad & Gurugram
Location: Hyderabad || Gurugram
Role: Sr. Quality Analyst
Process: International Voice Process
Eligibility
- Minimum 1 year of Quality experience in an International Voice BPO (Voice Process)
- Graduate (Mandatory)
- Excellent English communication skills (Mandatory)
Perks
- 5 Days Working
- Cab Facility Hyderabad- (Odd Hours)
- Cab Facility Gurugram- Two Way
- 247 Rotational Shifts
Key Skills
- Strong analytical & logical reasoning
- Root Cause Analysis (5 Why, Fishbone, Six Sigma concepts)
- Policy interpretation & decision-making
- Excellent written & verbal communication
- High attention to detail
Key Responsibilities
- Audit decisions made by human reviewers and ML systems
- Perform Root Cause Analysis (RCA) and identify policy, training, or system gaps
- Prepare structured RCA reports with explicit reasoning
- Identify recurring trends and recommend quality improvements
- Participate in calibration sessions and align with Google-defined quality standards
- Ensure consistent, accurate, and high-quality reviews
Interested candidates: Call/WA: Rose ((phone hidden)) OR share your updated CV at:
[email protected]
Immediate Joiners
📌 Senior Quality Analyst//Reputed MNC//Voice Process (Gurugram)
🏢 Hiresquad
📍 Gurugram