Senior Clinical Psychologist – Clinical Operations, Technology & EAP

Company: IMPERFECTLY TECH

Industry: Mental Health Technology, Digital Healthcare & Corporate Wellness

Position: Senior Clinical Psychologist – Clinical Operations & Business Management

Work Mode: On-site

Employment Type: Full-Time / Contractual (as applicable)

Experience: 5+ Years Preferred

Qualification: M.Phil. in Clinical Psychology preferred, with appropriate professional registration and credentials as applicable under Indian regulations.

About IMPERFECTLY TECHIMPERFECTLY is a mental wellness organization and technology platform focused on making psychological support accessible through digital healthcare, professional services, corporate Employee Assistance Programs (EAPs), mental health assessments, and customized wellness initiatives.

We are looking for an experienced and proactive Clinical Psychologist who can contribute beyond clinical practice by managing teams, strengthening clinical operations, supporting technology development, implementing corporate EAP programs, and driving organizational growth.

Key Roles & Responsibilities1.

Clinical

Leadership & Quality Management

- Oversee the quality and delivery of psychological services across the Imperfectly platform.
- Develop and standardize clinical protocols, assessment workflows, documentation practices, and patient-care processes.
- Support the onboarding, training, supervision, and performance monitoring of psychologists and counsellors, within applicable professional and regulatory requirements.
- Ensure ethical practice, informed consent, confidentiality, appropriate referrals, and clinical risk-escalation procedures.
- Review service quality, client feedback, and clinical outcomes to identify areas for improvement.

- Team Management & Professional Network Development
- Manage and coordinate a distributed network of psychologists, counsellors, psychiatrists, and other mental wellness professionals.
- Lead professional onboarding, credential verification, orientation, and platform training.
- Establish team responsibilities, performance indicators, reporting systems, and service-delivery standards.
- Coordinate schedules, case allocation, referrals, and interprofessional collaboration.
- Build a reliable pan-India network of professionals across languages, specializations, and service categories.

- Mental Health Technology & Product Development

- Work closely with the technology and product teams to improve the Imperfectly digital platform and professional dashboard.
- Translate clinical requirements into practical technology features, workflows, and product specifications.
- Contribute to the development of digital assessments, screening tools, automated scoring, progress tracking, patient onboarding, and clinical reporting.
- Review the usability and clinical relevance of features such as appointments, reminders, digital records, patient journeys, and professional referrals.
- Help design responsible AI-assisted mental health workflows,



including appropriate triage, escalation, and human oversight.
- Support user acceptance testing, product feedback, feature validation, and continuous platform improvement.

- Corporate EAP & Organizational Wellness

- Design, implement, and manage Employee Assistance Programs for corporate clients.
- Develop customized mental wellness solutions for organizations based on employee needs and organizational priorities.
- Coordinate employee assessments, counselling services, webinars, workshops, awareness campaigns, and wellness activities.
- Support corporate HR teams in implementing stress management, burnout prevention, emotional wellbeing, and psychological safety initiatives.
- Contribute to EAP proposals, service packages, implementation plans, utilization reports, and outcome measurement frameworks.
- Help develop corporate wellness dashboards and aggregate reporting while protecting individual employee confidentiality.
- Coordinate with business development teams for client meetings, program presentations, implementation, and account retention.

- Business Operations & Service Delivery

- Manage day-to-day operational workflows across clinical services, technology, EAP, and related business verticals.
- Develop SOPs, operational checklists, escalation matrices, and service delivery standards.
- Monitor operational performance, turnaround times, client satisfaction, professional engagement, and service utilization.
- Identify workflow gaps and implement process improvements to enhance efficiency and service quality.
- Coordinate with leadership on resource planning, operational priorities, and new service launches.
- Support the development and standardization of new mental health programs, assessments, and service offerings.

- Training, Content & Program Development

- Develop clinical training materials, psychoeducation resources, assessment guidelines, and therapist handbooks.
- Contribute to workshops, webinars, employee wellness campaigns, and professional development initiatives.
- Support the development of structured programs for anxiety, stress, depression, burnout, OCD, adolescent wellbeing, and other relevant areas within professional competence.
- Review mental health content for clinical accuracy, ethical appropriateness, and accessibility.
- Collaborate with marketing and content teams to develop credible mental health communication for digital platforms and professional audiences.

- Business Growth & Strategic Initiatives

- Collaborate with leadership and business development teams to expand Imperfectly's services and qualified network.
- Participate in client presentations,



partnership discussions, institutional collaborations, and service-development initiatives.
- Identify opportunities to improve platform adoption, professional engagement, and corporate client experience.
- Support the launch of new clinical services, digital products, and organizational wellness solutions.
- Contribute clinical and operational insights to business planning, pricing structures, service packages, and growth strategies.

Required Skills & Competencies
- Strong clinical knowledge and sound professional judgment.
- Experience managing teams, workflows, and multidisciplinary stakeholders.
- Understanding of digital health platforms, clinical technology, and technology-enabled service delivery.
- Knowledge of corporate EAPs, workplace mental health, and employee wellbeing initiatives.
- Strong communication, leadership, planning, and problem-solving skills.
- Ability to develop SOPs, reports, training materials, and structured operational processes.
- Comfort working with dashboards, digital tools, spreadsheets, and product development teams.
- Ability to work independently in a fast-paced, evolving healthcare technology environment.
- A balance of clinical integrity, operational discipline, and business orientation.

Preferred Experience
- Minimum 5 years of relevant professional experience.
- Experience in clinical psychology, hospital or clinic operations, digital mental healthcare, corporate wellness, or EAP delivery.
- Prior experience supervising or coordinating psychologists, counsellors, or multidisciplinary teams.
- Experience contributing to healthcare technology products, digital assessments, or clinical workflow design.
- Exposure to corporate client management, program implementation, and business operations.

Key Performance Indicators (KPIs)Performance may be evaluated against agreed targets for:
- Clinical service quality, ethical compliance, and client satisfaction.
- Professional onboarding, engagement, and network development.
- Timely delivery of clinical and operational workflows.
- EAP implementation, employee participation, client satisfaction, and reporting quality.
- Technology feature adoption, clinical workflow improvements, and product feedback resolution.
- Training completion, SOP implementation, and team performance.
- Successful execution of new programs and contribution to business growth.

Why Join IMPERFECTLY TECH?
- Contribute to the development of a growing mental health technology platform.
- Combine clinical expertise with technology, operations, and organizational wellness.
- Work with a multidisciplinary network of mental health professionals.
- Help shape scalable mental health services for individuals, families, institutions, and corporates.
- Take an active role in building innovative, accessible, and responsible mental healthcare solutions.

Submit your interest here:

- Directly through Linkedin
- WhatsApp at (phone hidden)
- Email at [email protected]

📌 Senior Psychologist (Gurugram)
🏢 IMPERFECTLY
📍 Gurugram