Job Role: Pre-Sales / Telecaller

Experience: 1 - 3 Years

Location: Gurgaon

Employment Type: Full-Time

Week off: Monday

About the Role

We are looking for an enthusiastic and customer-focused Pre-Sales / Telecaller to join our team. The candidate will be responsible for connecting with potential customers, understanding their interior design requirements, qualifying leads, and scheduling appointments for the Sales/Design team.

The ideal candidate should have excellent communication skills, a persuasive approach, and the ability to build strong relationships with prospective customers.

Key Responsibilities

Contact potential customers through inbound and outbound calls to understand their interior design requirements.

Follow up with leads generated through digital marketing, website enquiries, referrals, campaigns, and other channels.

Understand customer requirements such as home type, location, budget, possession date, and interior design needs.

Qualify leads based on predefined criteria and identify genuine sales opportunities.

Explain the company’s interior design services, offerings, process, and USPs to prospective customers.

Schedule site visits, design consultations, or meetings between qualified customers and the Sales/Design team.

Maintain regular follow-ups with prospects and ensure timely communication throughout the pre-sales journey.

Update lead details, call outcomes, follow-ups, and customer information in the CRM/lead management system.

Coordinate with the Sales, Design, and Operations teams to ensure smooth lead handover.

Achieve daily/weekly/monthly calling, qualification, appointment, and conversion targets.





Maintain accurate records of customer interactions and follow-up schedules.

Handle basic customer queries and escalate complex requirements to the relevant team.

Gather customer feedback and communicate relevant insights to the Sales/Marketing team.

Key Performance Indicators (KPIs)

Number of calls made

Lead connect rate

Qualified leads generated

Appointments/site visits scheduled

Lead-to-appointment conversion

Follow-up effectiveness

Customer response rate

Lead-to-sales conversion

CRM/data accuracy

Requirements

1–3 years of experience in Pre-Sales, Telecalling, Inside Sales, Telesales, or Customer Relationship Management.

Experience in interior design, real estate, home décor, construction, furniture, or related industries will be an advantage.

Excellent verbal communication and interpersonal skills.

Strong customer-handling and convincing abilities.

Comfortable making a high volume of outbound calls.

Good follow-up and relationship-building skills.

Basic knowledge of CRM systems and MS Office/Google Workspace.

Ability to understand customer requirements and communicate them effectively to the Sales/Design team.

Target-oriented and self-motivated approach.

Proficiency in English and the local/regional language is preferred.

Preferred Candidate Profile

Confident and comfortable speaking with customers.

Persuasive without being overly aggressive.

Positive at listening and understanding customer needs.

Consistent with follow-ups.

Comfortable working with monthly targets.

Presentable, professional, and customer-centric.

- Interested in the interior design and home-improvement industry.

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