Teleperformance Is Hiring || Senior Manager Operations

- Position: Senior Manager – Operations
- Process: International E-Commerce
- Location: Kolkata
- Working Days: 5 Days a Week
- Week Offs: 2 Rotational Week Offs
- Shifts: Rotational

Key Responsibilities:

- Lead and manage large-scale operations to achieve business objectives.
- Drive key performance metrics, productivity, quality, and customer satisfaction.
- Develop strategies to improve operational efficiency and process performance.
- Lead, mentor, and develop teams to achieve individual and organizational goals.
- Collaborate with stakeholders to ensure seamless delivery and client satisfaction.
- Identify improvement opportunities and implement effective operational solutions.

What We’re Looking For:

- Robust leadership and people management capabilities.
- Excellent analytical, strategic thinking, and decision-making skills.
- Proven ability to manage operational performance and drive results.
- Strong stakeholder management and communication skills.
- Experience in an international E-Commerce process would be an advantage.

📌 Senior Operations Manager (Kolkata)
🏢 TP
📍 Kolkata