Experience: 10-15 years in Experiential Management / Event Management
Role Overview The Senior Manager – Client Servicing will act as the strategic bridge between our corporate clients and internal teams to deliver world-class brand activations in Pune region. You will deeply understand client brands, lead high-stakes pitch winning concept presentations, and orchestrate seamless end-to-end project execution while maintaining strict process adherence and quality standards.
Key Responsibilities
1. Brand Strategy & Brief Understanding
• Deconstruct Briefs: Deeply analyze client requirements, core brand identity, and task objectives to establish clear project directions.
• Market Awareness: Leverage robust brand knowledge and regional market trends to position Wizcraft as a cutting-edge industry leader.
2. Client Relationship & Focus
• Service Responsiveness: Act as the primary, agile point of contact, ensuring prompt communication and exceptional client support.
• Relationship Building: Establish long-term trust with key regional corporate clients and stakeholders to unlock organic account growth.
3. Pitching & Concept Creation
• Strategic Ideation: Brainstorm and design experiential strategies tailored to diverse brand portfolios.
• Pitch-Winning Presentations: Build and present compelling,
high-impact concept decks that secure recent regional business.
4. Cross-Functional Collaboration & Delegation
• Internal Brief Translation: Clearly convert client needs into actionable briefs for creative, technical, and operational teams.
• Task Delegation: Allocate responsibilities across the internal team efficiently to maximize productivity.
5. Project Management & Execution
• End-to-End Planning: Lead project timelines, risk management, and overall resource allocation.
• Operational Cooperation: Work closely with creative and on-ground operations teams to seamlessly bring concepts to life.
• Quality & Timelines: Ensure all brand experiences are delivered flawlessly on time and meet Wizcraft's premium quality benchmarks.
6. Process Adherence & Operations
• Project Closure: Manage strict administrative oversight for timely project completions, operational debriefs, and reporting.
• Financial Discipline: Ensure prompt invoicing, payment tracking, and budget adherence to optimize project profitability.
Required Skills & Qualifications
• Experience: 10+ years in client servicing or account management within top-tier event management or experiential agencies.
• Competencies: Proven track record of winning pitches, excellent storytelling capabilities, strong command over live activation logistics, and a solid understanding of the Pune corporate market landscape.
📌 Senior Manager - Client Servicing (Events background Mandatory) - Pune
🏢 Wizcraft Entertainment Agency
📍 Pune
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