16 Oct
|
Microland
|
Pune
Key Responsibilities
- Incident Lifecycle Ownership: Drive the end-to-end detection, triage, escalation, and resolution of critical IT incidents and major outages.
- Cross-Functional Coordination: Lead technical bridge calls, coordinate DevOps, network, and security teams, and manage third-party vendor inputs.
- Stakeholder Communication: Publish real-time operational updates and executive summaries for major disruptions.
- Post-Incident Reviews (PIR): Facilitate root cause analysis (RCA), document timelines, and partner with Problem Management to prevent repeat occurrences.
- SLA & KPI Tracking: Monitor mean-time-to-resolution (MTTR), track process compliance, and report on operational metrics.
- Process Improvement: Refine incident management frameworks, runbooks, and escalation paths.
📌 Senior Lead-Incident Management (Pune)
🏢 Microland
📍 Pune