Role Purpose

Responsible for providing Technical support to Users.

Requirements 3+ years of experience in Desktop Support

Duties and Responsibilities

Key Accountabilities/KRAs/KPIs

- Trouble Shooting
- OS Installation
- Network Troubleshooting
- Day to Day user technical support
- Establish the networking setting by designing system configuration,

directing system installation and defining, documenting and enforcing system standards.
- Maximize network performance by monitoring performance, troubleshooting

network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
- Undertake data network fault investigations in local and wide area environments

using information from multiple sources.
- Understanding of media formats on multiple devices.
- Configure routing and switching equipment, hosted IP voice services and firewalls.




- Provide remote troubleshooting and fault finding if issues occur upon initial

installation. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent

questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on services Assist with onboarding of new users.
- Install, configure, and upgrade PC software.
- Managing the Video Conference Meeting support activities

As an applicant, please verify the legitimacy of this job advert on our company career page.
- 346021306

📌 Senior IT Support Eng - 14-2 (Navi Mumbai)
🏢 Momentum Services
📍 Navi Mumbai