II. JOB PURPOSE To efficiently and effectively perform Billing and related TPA work assigned, including management of appropriate billing & collection of payments for TPA patients and other panel organization.
III. KEY RESPONSIBILITIES
Core Responsibilities
- To be responsible for dispatching the TPA bills to respective company’s within TAT.
- To be responsible for the handling of post discharge queries.
- To be responsible for maintaining the outstanding tracker of TPA patients.
- To be responsible for maintaining the ageing bills tracker of TPA patients.
- To be responsible for keeping record for all correspondence done for TPAs.
- To ensure accurate and timely submission of all monthly and daily reports.
- To achieve high levels of customer satisfaction at each interaction.
- To be responsible for maintenance of departmental records as per the NABH requirement.
- To be responsible for effective utilization of hospital information system.
- To display proactive cooperation and contribute to cordial inter and intra team relations, solution orientation and team solidarity.
Should be cost effective.
- Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
- To participate in training programs to maintain and update the qualified knowledge.
- Any other task assigned by the HOD from time to time.
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables
Demonstrated ability to maintain confidentiality
V. JOB REQUIREMENTS
Minimum Qualifications
10+2/ Graduate/ Any relevant diploma
Experience
2 to 4 years of relevant experience.
Behavioural Skills
- Persuasive.
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- Attention to detail.
- Interpersonal and communication skills.
- Initiative and adaptability.
- Service Excellence
- Team Player
Technical Skills
- Problem solving and ingenuity.
- Computer skills.
Language Skills
English & Hindi
VI. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts
- Chief of Medical Services
- CNO
- Nursing
- Front office
- Billing
- IT
- Finance
- All HODs
- Doctors