A Senior Desktop Engineer L1 with 2 years of experience handles IT support, fixes hardware and software issues, and manages user accounts. Key duties include resolving tickets, setting up new systems, and maintaining network connections.

Responsibilities

- Technical Support: Resolve L1/L2 end-user incidents via ticketing systems, phone, and remote tools.
- Hardware & OS Management: Install, configure, and troubleshoot Windows OS, laptops, desktops, and printers.
- Account Administration: Manage user access, Active Directory setups, and Microsoft 365 or Outlook configurations.
- Network & Security: Troubleshoot basic TCP/IP, VPN clients, Wi-Fi, and endpoint security tools like BitLocker.
- Asset Tracking: Maintain inventory checklists for hardware allocation, onboarding, and offboarding.

Qualifications

- Experience: 2 years of hands-on experience in IT helpdesk or desktop support operations.
- Education: Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Technical Knowledge: Solid command of Windows troubleshooting, hardware assembly, and Active Directory basics.
- Soft Skills: Clear communication abilities and customer-first problem-solving orientation.

📌 Senior Desktop Engineer (Jaipur)
🏢 Digitide Solutions
📍 Jaipur