Senior Associate - Senior Customer Service Associate

Location: Chennai

Experience: 4+ Years into International Process

Shift: Rotational Shifts and Weekoff

Joining: Immediate

We are hiring Senior Associates Customer Experience to support our restaurant partners through Inbound and digital support channels.

Key Responsibilities

- Handle customer/partner queries through Inbound and digital channels.
- Provide fast, qualified and empathetic resolutions.
- Handle technical, product and service-related queries.
- Identify recurring issues and highlight process/product improvement opportunities.
- Manage complaints, escalations and sensitive customer situations.
- Collaborate with internal teams to resolve complex queries.
- Educate customers on product features and self-service options.




- Maintain solid customer satisfaction and partner relationships.
- Support and mentor current team members when required.

Requirements

- 3+ years of experience in Customer Support, Customer Experience, Client Services or Technical Support.
- Experience in Inbound, Live Chat or digital support is preferred.
- Strong written and verbal communication skills.
- Excellent problem-solving and customer-handling skills.
- Ability to manage multiple priorities and escalations.
- SaaS, Food Tech, Hospitality or Technology support experience is an advantage.

Immediate joiners / candidates with short notice period preferred.Apply: Send your updated CV to (phone hidden)

📌 Senior Customer Service Representative (Chennai)
🏢 Food hub Software Solutions
📍 Chennai