College Graduate or undergraduate, from collection background should have minimum of 2 year experience and non-collection background should have minimum of 3 year experience Should have excellent communication and English speaking skills Knowledge of basic computer operation Making out-bound calls as per the process requirements and hitting the specified number of right party contacts on daily basis Positive listening and responding skills Should be willing to take up challenges and go extra mile to perform work responsibilities Should be target oriented and have great interpersonal skills Should not be pursuing any regular course/Educational program which may conflict with the work timing Knowledge of any regional language would be an added advantage Ability to work unsupervised and deliver performance as per the industry standard