Essential Job Functions

- Provide technical lead on network management systems and performance monitoring tools
- Provide technical support for multi-vendor Routers and switches.
- Resolve remote connectivity issues on links and modems in a timely manner.
- Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
- Support and maintain network stability
- Provide technical support via telephone or e-mail to field personals and vendors
- Resolve technical problems through personal knowledge, research or teamwork.
- Escalate cases to the appropriate skill level in line with defined procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction.
- Coordinate onsite visits and parts ordering with Zayo and third-party field teams.
- Meet productivity and quality targets
- Help and support other members of the team through sharing of information and effective team working
- Diagnose and resolve software hardware connectivity problems.
- Manage and deploy software upgrades to production network equipment as required.
- Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.
- Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities
- Assists in outage root cause analysis, process improvement initiatives, and automation




- Perform other duties as assigned or required

Education/Certifications

- Bachelor’s degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics

Experience/Minimum Requirements

- Three (3) to five (5) year of related work experience
- Basic understanding of network security principles and concepts. (Including VPN)

- TCP/IP and Networking troubleshooting
- Knowledge of wireless telecommunications network management systems

- CCNA certification preferred

Other Skills/Abilities

- Excellent sense of personal accountability
- Excellent communication skills.

- Excellent customer service skills
- Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.
- Strong problem-solving skills
- A robust team worker and communicator with the desire to talk to field engineers and technicians
- Proficient with Microsoft Office and the ability to learn specialized system tools
- Skilled at completing tickets for maintenance purpose
- Ability to multi-task in a fast paced environment
- Detail oriented with strong written and verbal skills
- Self-motivated with the ability to make critical decisions
- A strong team worker and communicator with the desire to talk to field engineers and technicians.
- Knowledge of wireless communications a plus

- ITIL knowledge a plus

📌 Senior Analyst (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai