SAP Application Support Consultant – Transportation Management (TM) & OTC

About the Role

We are looking for an experienced SAP Application Support Consultant with expertise in

SAP Transportation Management (TM) and strong knowledge of the Order-to-Cash

(OTC) process. You will be part of our AMS team, providing application support, incident resolution, system enhancements, and continuous service improvement for transportation and logistics business processes.

Key Responsibilities

 Provide Level 2/Level 3 application support for SAP TM incidents, service requests,

and problem management.

 Support transportation planning, freight orders, carrier management, freight settlement, and transportation execution processes.

 Troubleshoot and resolve issues across SAP TM and integrated SAP applications.

 Support end-to-end OTC processes, including Sales Orders, Deliveries, Goods

Issue, Billing, and Freight Cost Settlement.

 Perform root cause analysis and implement sustainable solutions for recurring issues.

 Support minor enhancements, configuration changes, testing, and deployment activities.

 Collaborate with business users, technical teams, and cross-functional SAP consultants.

 Ensure compliance with SLA commitments, support procedures, and change management processes.

 Participate in on-call support and critical incident management when required.

Requirements





 6+ years of hands-on SAP Transportation Management (TM) experience with

SAP Application Support / AMS experience supporting SAP business applications in a production environment.

 Solid functional knowledge of:

o SAP Transportation Management (TM)

o Transportation Planning & Execution o Freight Orders & Freight Settlement o Carrier & Logistics Management o Order-to-Cash (OTC) processes

 Good understanding of SAP SD and integration with logistics processes.

Experience in

o Incident Management o Problem Management o Change Management o Service Request Fulfillment o Root Cause Analysis o SLA-driven support delivery

 Working knowledge of ITIL framework and IT Service Management (ITSM)

processes.

 Experience using ticketing tools such as ServiceNow, Xurrent, Jira Service

Management, Remedy, or similar ITSM platforms.

 Strong analytical, troubleshooting, stakeholder management, and communication skills.

 Ability to work with global customers and support teams across different time zones.

Preferred Qualifications

 Experience with SAP S/4HANA TM (Embedded TM or Standalone TM).

 Knowledge of SAP EWM, MM, FI/CO, or GTS integration.

 ITIL Foundation Certification.

 SAP TM Certification.

 Experience supporting logistics, supply chain, transportation, or distribution operations.

📌 SAP SD + TM Consultant | 6months+ Contract | UK Shift | Remote (India)
🏢 IndusGuru Network Partners
📍 India