Field Sales and Service Engineer – Material Testing Machines

Company: RV Testing Machines Private Limited

Department: Sales and Service

Designation: Field Sales and Service Engineer

Reporting to: Sales and Service Manager / Director

Job Location: Field-based – travel to customer locations as required

1. Job Purpose

To develop sales opportunities, provide technical support, install and commission material testing machines, carry out maintenance and calibration-related activities, and ensure customer satisfaction through timely and effective technical service. The role requires a combination of technical knowledge, sales skills, customer relationship management, and willingness to travel to customer sites.
1. Key Responsibilities

A. Field Sales and Business Development

- Identify and develop new business opportunities for material testing machines and related equipment.
- Visit customers such as manufacturing industries, automotive companies, steel plants, rubber industries, laboratories, colleges, research institutions, and testing centres.
- Promote Universal Testing Machines (UTMs), tensile and compression testing machines, hardness testers, impact testers, fatigue testing machines, creep testing machines, and other material testing equipment.
- Understand customer requirements and recommend suitable technical solutions.
- Prepare and follow up on quotations, technical proposals, and sales enquiries in coordination with the sales team.
- Conduct product demonstrations and explain equipment features, applications, and technical specifications.
- Develop and maintain strong relationships with existing and prospective customers.
- Follow up on sales enquiries, negotiate within authorised limits, and support the closure of orders.
- Monitor competitor activities and identify new market opportunities.
- Achieve assigned sales targets and submit regular sales and enquiry reports.

B. Installation and Commissioning

- Install and commission material testing machines at customer premises.
- Coordinate with customers for site readiness, electrical supply, foundation, utilities, and other installation requirements.
- Verify machine operation, safety functions, and basic performance after installation.
- Conduct machine demonstrations and provide basic operator training.
- Prepare installation and commissioning reports and obtain customer acknowledgement.

C. Service, Maintenance and Troubleshooting

- Attend customer complaints and provide timely technical support.




- Carry out preventive maintenance, breakdown service, and routine inspections.
- Troubleshoot mechanical, electrical, electronic, hydraulic, pneumatic, and software-related issues within the scope of competence.
- Diagnose problems involving load cells, extensometers, displacement sensors, controllers, drives, hydraulic power packs, grips, and other machine components.
- Coordinate with the technical team and original equipment manufacturers (OEMs) for advanced troubleshooting and spare parts.
- Prepare service reports, identify the root cause of failures, and recommend corrective actions.
- Maintain service records and follow up with customers to ensure satisfactory resolution.

D. Calibration and Technical Support

- Assist in calibration and verification activities for material testing machines in accordance with applicable procedures and standards.
- Support calibration of force, displacement, speed, extensometer, and other relevant measurement systems, subject to training and authorisation.
- Follow approved procedures, applicable technical standards, and laboratory quality requirements.
- Maintain proper documentation, traceability records, and equipment identification during calibration-related work.
- Report any abnormal observations, deviations, or equipment defects to the responsible technical authority.
- Ensure that calibration activities are performed only within the engineer's authorised scope and competence.

E. Customer Relationship and Reporting

- Maintain regular communication with customers regarding enquiries, service visits, machine status, and pending requirements.
- Identify opportunities for spare parts, retrofitting, upgrades, annual maintenance contracts, and additional equipment.
- Submit daily visit reports, service reports, sales pipeline updates, and expense claims within the prescribed timelines.
- Maintain customer contact details, visit history, and follow-up schedules.
- Coordinate with internal teams for quotations, dispatch, installation, service support, and customer feedback.

1. Qualifications and Experience





- Diploma or Bachelor's Degree in Mechanical, Electrical, Electronics, Instrumentation, Mechatronics, or a related engineering discipline.
- Freshers may be considered if they demonstrate strong technical aptitude and willingness to learn.
- Experience in material testing machines, industrial equipment sales, calibration, or field service will be an advantage.
- Basic knowledge of mechanical systems, electrical circuits, electronics, hydraulics, and measurement principles.
- Knowledge of ISO/IEC 17025, NABL requirements, ASTM, ISO, or relevant Indian Standards will be an added advantage.

1. Required Skills and Competencies

- Valuable technical troubleshooting and problem-solving skills.
- Effective communication and customer-handling abilities.
- Basic sales, negotiation, and business development skills.
- Ability to understand technical specifications, manuals, and engineering drawings.
- Good computer skills, including email, MS Office, and preparation of reports.
- Willingness to travel extensively and work at customer sites.
- Ability to work independently, manage schedules, and meet assigned targets.
- Professional attitude, honesty, discipline, and customer-oriented behaviour.

1. Performance Evaluation

Performance will be evaluated based on:
- Achievement of assigned sales and business development targets.
- Number of customer visits, enquiries generated, and effective follow-ups.
- Timely completion of installations, commissioning, and service assignments.
- Quality of troubleshooting and resolution of customer complaints.
- Customer satisfaction and development of long-term customer relationships.
- Accuracy and timely submission of sales and service reports.
- Compliance with company procedures, safety requirements, and authorised technical practices.

1. General Requirements

- The employee shall represent the company professionally at all customer locations.
- The employee shall comply with company policies, customer safety requirements, and site procedures.
- The employee shall protect confidential customer and company information.
- The employee shall maintain company tools, instruments, documents, and other assets responsibly.
- The employee shall perform other related sales and technical responsibilities assigned by the management.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Work Location: Remote

📌 Sales & Service Engineer (Chennai)
🏢 RV TESTING MACHINES
📍 Chennai