Candidate Profile & Qualifications

Experience: 2–5 years of experience in Order Management, Customer Support, or Commercial Operations.

Technical Skills: Proficient in SAP (ERP) order modules and advanced MS Excel for MIS reporting.

Domain Knowledge: Understanding of logistics, dispatch processes, and EXIM documentation.

Soft Skills: Excellent verbal and written communication, strong problem-solving abilities, and high emotional intelligence.

Education: Bachelor’s degree in Commerce, Supply Chain, or a related field.

Key Responsibilities

1. Order Management & System Maintenance

Process customer orders accurately from receipt to final fulfillment using SAP. Track order statuses continuously to identify and resolve fulfillment delays.

Manage the lifecycle of product returns, exchanges, and cancellations per company policy.

Input data precisely regarding orders, returns, adjustments, and customer transactions.

Optimize SAP usage by improving existing report formats for daily operations.

1. Customer Service & Communication





Respond to inquiries promptly regarding product availability, pricing, and shipping. Resolve complex complaints efficiently to secure high customer satisfaction.

Bridge internal gaps by collaborating with Sales, Marketing, and Operations teams.

Provide tracking updates and proactively warn customers about potential shipping delays.

1. Reporting, Finance & Analysis

Publish Daily MIS tracking recent order bookings, dispatches, and financial collections. Compile Monthly MIS analyzing sales plans, EXIM (Export-Import) data, and annual target gaps.

Support Annual MIS by helping Sales and Marketing teams build annual business plans.

Monitor collections daily and aggressively follow up on overdue customer invoices.

Analyze performance data to identify delivery trends and operational bottlenecks.

Pay: Up to ₹600,000.00 per year

Work Location: In person

📌 Sales Coordinator (Mumbai)
🏢 Riya Placement
📍 Mumbai