ustomer & Enquiry Management

- Handle customer inquiries received through calls, emails, WhatsApp, and other channels.
- Understand customer requirements for filling, capping, labeling, and packaging machinery.
- Record new inquiries and maintain a database of prospective and existing customers.
- Follow up on quotations and pending inquiries to convert leads into orders.
- Maintain professional customer relationships.

B. Quotation & Order Processing

- Prepare quotations, proforma invoices (PI), and commercial proposals.
- Coordinate with the sales and technical teams to confirm machine specifications and customer requirements.
- Verify pricing, payment terms, taxes, delivery timelines, and other commercial conditions.
- Process confirmed purchase orders and maintain order documentation.
- Track each order from confirmation to dispatch.

C. Internal Coordination

- Coordinate with engineering, production, purchase, stores, accounts, and dispatch teams.
- Follow up on machine manufacturing and order completion schedules.
- Communicate delivery timelines and order status to customers.
- Coordinate with the service team for installation, commissioning, and after-sales support.
- Escalate delays or customer complaints to the concerned department.

D. Sales Follow-up & Business Development Support

- Regularly follow up on quotations and potential business opportunities.
- Coordinate customer meetings, product demonstrations, and technical discussions.
- Support the sales team in preparing product presentations and proposals.




- Maintain records of lost orders, pending inquiries, and customer feedback.
- Assist in identifying repeat-business and additional sales opportunities.

E. Documentation & Reporting

- Maintain accurate records of inquiries, quotations, purchase orders, and sales orders.
- Prepare daily, weekly, and monthly sales reports.
- Update customer and lead details in Excel, CRM, or ERP software.
- Maintain dispatch records and coordinate invoice documentation with accounts.
- Follow up on outstanding payments in coordination with the accounts team.

1. Qualifications & Skills

- Graduate in Commerce, Business Administration, or a related field.
- Experience in sales coordination or industrial machinery sales is preferred.
- Good communication skills in English, Hindi, and Gujarati.
- Working knowledge of MS Excel, Word, email, and CRM/ERP software.
- Strong follow-up, coordination, documentation, and time-management skills.
- Ability to understand technical product requirements and commercial terms.

1. Key Performance Indicators (KPIs)

- Timely preparation of quotations and order processing.
- Regular follow-up on pending quotations and inquiries.
- Accuracy of sales records and documentation.
- Timely coordination of production schedules and dispatches.
- Customer satisfaction and resolution of order-related issues.
- Timely reporting and payment follow-up.

* Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages

- Cell phone reimbursement

Work Location: In person

📌 Sales Coordinator (Ahmedabad)
🏢 Filsilpek Solutions
📍 Ahmedabad