Role : Team Manager

Job purpose -

To manage a team and drive performance management along with driving process improvement initiatives.

Must have skills/ qualifications

- Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering
- 6+ Years of experience in similar environments/ tech companies, including 2-3 years of managing teams and should have direct reporting.
- Have worked in Mapping Domain only.
- Women's returning to work are most welcome as gap will be considered.

Key Responsibility -

- Manage teams to deliver on SLA, KPIs and KRAs,
- Responsible for operational efficiency & effectiveness of the teams.
- Ensure the team meets all contractual SLA targets along with helping others to meet the same
- Monitor performance, identify improvement areas, implement action plans and track them to closure.
- Manage metrics and enhance their usefulness by improving correlation with customer satisfaction.




- Manage stakeholder expectations by engaging QC team and Policy Engagement functions.
- Carry out pre-emptive and predictive analysis to improve the issue prevention focus of the process.
- Identify automation/optimization opportunities and develop technical solutions to drive such changes.
- Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation
- Proactively look for process/product improvement opportunities
- Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team.
- Drive workflow and policy/process related change management initiatives
- Conduct annual / bi-annual appraisal
- Can join Immediate or within 15 Days are preferable.

(Please apply if you have above skillset only.)

📌 Returnship For Women - TM - GIS Mapping - Hyd (Hyderabad)
🏢 Cognizant
📍 Hyderabad