Location: Kala Ghoda, Mumbai

Our Story:

We’re essentially building “Sephora for jewelry”. Tanzire is India’s first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We’re reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we’re looking for a Store Manager for our Kala Ghoda store to join our our team into its most exciting chapter yet.

This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store’s success.

Customer Service, Sales, and Staff Management:

- Drives sales through engagement of customers, cross-selling, upselling, and sharing product knowledge.
- Act as a personal jewlery stylist to the customers and provide recommendations accordingly.
- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers.
- Review space productivity data and take action to maximize productivity and sales performance.
- Gather insights from customers, communicate them to HQ.
- Provide in-store coaching to staff, working alongside them to demonstrate best practices in customer service and product knowledge.




- Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
- Remain knowledgeable on products offered and discuss available options.
- Promptly respond to and escalate any customer complaints.
- Inventory and Retail Space Management:
- Partner with Operations teams to hold successful inventory & cycle counts on a bi-weekly basis.
- Oversee all aspects of store operations, including opening and closing procedures, cash management, and security protocols.
- Ensuring the accuracy and reliability of the company's stock records, and identifying discrepancies if they arise.
- Manage point-of-sale processes and ensure complete accuracy.

Reporting:
- Ensure internal SOP is maintained and daily stock and sales reports are prepared and shared with Tanzire HQ.
- All sales related and inventory related reports are maintained.
- Brand:
- Act as an ambassador of Tanzire’s culture and values within and outside the company.
- Identify opportunities for marketing initiatives to drive current & repeat customers and community engagement at the store level.

What you’ll bring to the team?
- 2–3 years of experience in premium fashion/jewelry retail
- Experience managing a team and driving store-level KPIs
- Passion for styling, jewelry, and customer delight
- Strong communication, leadership, and problem-solving skills
- Knowledge of the local market and understanding of store POS systems

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits

- Paid sick time
- Paid time off

Experience:
- Store management: 1 year (Required)

Work Location: In person

📌 Retail Store Manager (Mumbai)
🏢 Tanzire
📍 Mumbai