We are looking for a proactive and result-oriented professional to manage Contemporary Trade key accounts and act as the single point of contact (SPOC) for key retail partners, including All Scents, Broadway, Purplle, NewU, Health & Glow, Zen Zebra, Shopper Stop, Lifestyle, Reliance Trends, Centro, Azorte etc.

The role will be responsible for end-to-end account management, purchase order (PO) coordination, store-level execution, account onboarding, and building strong relationships with retail partners to drive sales growth and brand visibility across stores.

Key Responsibilities:

- Serve as the primary SPOC for assigned Modern Trade accounts, managing day-to-day communication and coordination.
- Build and maintain strong relationships with key account teams, buyers, category managers, and store-level stakeholders.
- Coordinate with internal teams, including sales, supply chain, warehouse, finance, and marketing, to ensure smooth account operations.
- Track account performance, identify growth opportunities, and resolve operational issues promptly.
- Manage the end-to-end PO process, from order receipt and validation to internal processing, dispatch coordination, and delivery follow-ups.
- Maintain accurate records of POs, sales, stock movement,



pending orders, and outstanding issues.
- Conduct regular store visits to monitor product availability, shelf placement, visibility, planogram compliance, and overall brand presence.
- Identify stock-outs, merchandising gaps, and store-level operational challenges, and ensure timely resolution.
- Coordinate with store managers and retail staff to improve product visibility and execution.
- Drive onboarding of new Modern Trade accounts and retail partners from initial coordination through operational launch.
- Coordinate documentation, commercial terms, product listings, SKU creation, pricing, barcodes, and other onboarding requirements.
- Identify opportunities to increase distribution, improve sell-through, and expand the brand's presence across existing accounts.

Desired Candidate Profile:

- 3–5 years of experience in Modern Trade, Key Account Management, or Sales Operations.
- Prior experience handling retail chains, beauty and personal care, cosmetics, fragrance, lifestyle, or FMCG accounts will be preferred.
- Excellent communication, relationship management, negotiation, and problem-solving skills.

📌 Relationship Manager - Offline - Modern Trade (New Delhi)
🏢 Fraganote
📍 New Delhi