- Welcome and check-in: Greet guests, verify identification and payment, assign rooms, and provide key cards.
- Check-out: Prepare bills and process payments (cash, credit, etc.) accurately upon guest departure.
- Reservations: Manage phone, online, and in-person bookings, cancellations, and modifications.
- Guest assistance: Respond to guest questions and requests, and resolve complaints with professionalism and a calm demeanor.
- Information and concierge services: Provide information about hotel facilities, services, and local points of interest, and arrange services like transportation or baggage assistance.
- Administrative tasks: Answer phones, take messages, and maintain organized records in the hotel's computer system.
- Front desk management: Keep the front desk area clean, organized, and presentable.
Job Type: Full time
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
📌 Receptionist (Kochi)
🏢 GEO
📍 Kochi