We are looking for a friendly, proactive, and well-organised Telecaller cum Receptionist to manage front-office activities, handle incoming and outgoing calls, follow up with prospective students, and support the admissions team in generating leads and converting enquiries into admissions.

Key Responsibilities

1. Telecalling & Admissions Support

* Make outbound calls to prospective students from the provided database.
- Respond to enquiries about courses, fees, eligibility, and admission procedures.
- Follow up with interested students and encourage them to visit the institute or complete the admission process.
- Maintain accurate records of calls, enquiries, follow-ups, and admission status.
- Generate and qualify leads through effective communication.

1. Reception & Front Office Management

* Welcome students, parents, visitors, and guests professionally.
- Handle incoming calls, transfer calls, and respond to general enquiries.
- Maintain the visitor register and manage appointments.
- Ensure the reception area is neat, organised, and presentable.
- Coordinate with the admissions team and other departments.

1. Administrative Support

* Maintain student enquiry forms and basic records.




- Assist with documentation, data entry, and daily reporting.
- Support the team in organising workshops, events, and student engagement activities.
- Perform other front-office and admissions-related duties as assigned.

Required Skills & Qualifications
- Plus Two or any degree; candidates with relevant experience are preferred.
- Good communication skills in English and Malayalam.
- Basic computer knowledge, including MS Office and Excel.
- Positive telephone etiquette and interpersonal skills.
- A pleasant personality, professional attitude, and customer-service mindset.
- Ability to manage multiple tasks and work as part of a team.
- Experience in telecalling, reception, customer service, or educational admissions will be an advantage.

Key Performance Indicators (KPIs)

- Number of calls made and enquiries handled.
- Quality and consistency of student follow-ups.
- Leads generated and admissions supported.
- Accuracy of records and daily reports.
- Professionalism in handling visitors and calls.

Pay: ₹8,600.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist and telecaller (Maradu)
🏢 India Learns
📍 Maradu