Telecaller Executive

Organization: Chate Homeopathy Clinic

Job Overview

Chate Homeopathy Clinic is looking for a responsible, patient-focused, and communication-oriented Telecaller Executive to join our team. The candidate will be responsible for patient communication, appointment management, follow-up calls, and coordination with the clinic team to ensure a smooth and positive patient experience.

The ideal candidate should have good communication skills, a polite and professional approach, and the ability to manage regular calls and follow-up activities efficiently.

Key Responsibilities

- Make outbound calls to patients for consultation updates, treatment follow-ups, and scheduled visits.
- Confirm appointments and provide timely reminders to patients.
- Follow up with patients who have missed appointments and assist them with rescheduling.
- Respond to basic inquiries regarding appointments, doctor availability, clinic services, and procedures.
- Maintain regular communication with patients regarding their visits and follow-up schedules.
- Record call details, appointment confirmations, patient responses, and follow-up updates accurately.
- Update patient information and communication records in the clinic management system.
- Coordinate with doctors and front desk staff to manage appointments and patient follow-ups effectively.
- Understand patient concerns, respond politely, and communicate important issues to the concerned team.
- Maintain a professional, courteous, and supportive approach during every patient interaction.
- Ensure timely completion of assigned calling activities and follow-up tasks.

Candidate Profile The ideal candidate should be:




- Confident and comfortable communicating with patients over the phone.
- Polite, patient, responsible, and professional in their approach.
- A good listener with the ability to understand patient needs.
- Comfortable handling regular outbound calls and follow-up activities.
- Organized and capable of managing multiple tasks efficiently.
- Consistent in completing assigned responsibilities within deadlines.
- Comfortable using computers for data entry and updating patient records.

Eligibility Criteria
- Graduate in any discipline preferred.
- Freshers are welcome to apply.
- Experience in telecalling, customer service, patient coordination, healthcare, or a similar role will be an added advantage.
- Good verbal communication skills in Marathi, Hindi, and/or English.
- Basic computer knowledge and data-entry skills are required.

Skills Required
- Effective verbal communication and interpersonal skills.
- Patient coordination and customer service.
- Appointment scheduling and follow-up management.
- Basic computer operations and data entry.
- Active listening and problem-solving.
- Attention to detail and record management.
- Professional attitude and a patient-focused approach.
- Ability to manage daily calling targets and complete tasks on time.

Why Join Chate Homeopathy Clinic?
- Prospect to work in a professional healthcare environment.
- Gain practical experience in patient coordination and clinic operations.
- Develop communication, follow-up, and patient-handling skills.
- Work with a supportive and collaborative team.
- Opportunities for professional development and long-term career growth.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist cum telecaller (Swargate)
🏢 chate's homeopathy clinic
📍 Swargate