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Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.

Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of RCM AR and Collections Management

Work location: Noida(work from office)

Shift: Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

We are seeking a detail-oriented and proactive Account Receivable Management (RCM) Manager to own and execute end-to-end management of Billing, Customer MDM, AR Follow-up & Collections, Denials Management and Query Management. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance.

The ideal candidate possesses deep, hands-on experience with RCM.

- AR Follow-up & Collections





Acts as an AR subject matter expert responsible for managing complex inventories, resolving high-impact denials and reimbursement issues, mentoring analysts, and driving collections performance.

Responsibilities

- Manage complex, high-dollar, aged, and escalation-driven AR accounts requiring advanced payer follow-up.
- Perform root cause analysis on recurring denials, no-response claims, underpayments, and delayed reimbursement trends.
- Provide guidance to Analysts on account strategy, payer behavior, documentation standards, and escalation approach.
- Coordinate with Billing, Coding, Authorization, Payment Posting, and Client teams for end-to-end resolution.
- Support denial overturn, appeal preparation, payer dispute handling, and inventory clean-up initiatives.
- Manage payer correspondence and query resolution.
- Review quality trends, identify coaching themes, and support corrective action plans.
- Prepare operational insights for aging, collections, inventory risk, and revenue leakage opportunities.
- Contribute to process improvement, standard work, knowledge base updates, and automation opportunities.

Qualifications we seek in you!

Minimum Qualifications

- 8-10 years of AR experience with digital finance operations.

Preferred Qualifications/ Skills

- Strong healthcare AR follow-up, denial management, payer behavior, and reimbursement knowledge.
- Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
- Ability to manage complex claims, high-balance inventory, and escalated payer issues.
- Strong analytical, coaching, stakeholder management, and documentation skills.
- Experience with payer portals,



claim status tools, billing platforms, and operational reporting.
- Ability to identify trends and convert findings into actionable process improvements.
- Monitor Overall Process Quality through the management of End-to-End Metrics for their respective processes.
- Identify and Manage process risks through a dedicated framework and tracking system that the process owner needs to define.
- Ensure availability and regular update of training materials covering process and systems.

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.

📌 RCM - Front Line Manager - AR and Collections Management (Delhi)
🏢 Genpact
📍 Delhi