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At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.

Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of RCM Service Delivery Manager

Work location: Noida(work from office)

Shift: Candidates must be willing to work 5 days from the office, with a 6:00 AM IST shift start

We are seeking a detail-oriented and proactive Account Receivable Management (RCM) Manager to own and execute end-to-end management of Billing, Customer MDM, AR Follow-up & Collections, Denials Management and Query Management. In this dynamic role, you will manage follow-up and resolution of outstanding claims with insurance payers and period-end reporting while ensuring accuracy and compliance. You will leverage strong analytical skills to investigate open balance.

The ideal candidate possesses deep, hands-on experience with RCM.

Responsibilities





- Process Owner should lead the SOP review and contribute to increase the Quality of the content of our documentation
- Design and periodically review and update LTO / PKT question bank (working together with In House PO)
- Ensure availability and regular update of training materials covering process and systems
- More detailed process Mapping to capture all country deviations and specifics. To gage this exception versus new deployments, changes etc. and understand the impact.
- Address systematic issues on processes that lead to decreased performance (e.g. Claims) due to current process design, metrics etc
- Monitor Overall Process Quality through the management of End-to-End Metrics for their respective processes.
- Responsibility includes insurance claim submission (across hospitals), resolution of basic queries by payers & coordination with hospital / clinical staff for complex query resolution.
- Identify and Manage process risks through a dedicated framework and tracking system that the process owner needs to define.
- To drive Process Standardization by clearly laying out the subsidiary specific deviations and create a core process model design.
- To drive the Transformation Agenda in order to deliver efficiency related targets. Monitor ongoing Solutions (e.g., RPA) in terms of efficiency and relevance.
- To understand IT landscape and to evaluate risks and dependencies of the deployment of projects.

Qualifications we seek in you!

Minimum Qualifications

- 10-12 years of Revenue Cycle Management operations.
- Masters/bachelor’s degree in finance required (B.com, M.com & MBA), CA or ICWA preferred.

Preferred Qualifications/ Skills

- Strong people leadership skills with proven experience leading and developing teams of 50+ members.
- Robust healthcare AR follow-up,



denial management, payer behavior, and reimbursement knowledge.
- Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
- Good Interpersonal & executive presence Skills
- Good analytical and problem-solving skills
- Strong Written and Verbal Communication
- Strong quantitative and analytical aptitude
- Integrity, with an ability to handle confidential information.
- Robust influencing & negotiating skills.
- Strong contextual knowledge with sound data literacy.

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.

📌 RCM - Service Delivery Manager (Delhi)
🏢 Genpact
📍 Delhi