Position Summary

The BU Quality Manager is responsible for implementing quality systems, processes and procedures to ensure product quality meets Sasmos HETs QA plan, guidelines & acceptance criteria. Qualifying suppliers, conducting first article inspection, addressing and resolving quality issues at various stages in production process is part of the role. This role is responsible to implement quality initiatives to improve product quality & reduce customer complaints.

Key Responsibilities

1. Participate in Corporate Quality Strategy & Planning
2. Develop BU Quality Assurance Plan
3. Oversee the BU Product Quality Assurance implementation
4. Develop & implement BU Testing Quality
5. Developing supplier capability to meet Sasmos HET’s business objectives and defined quality standards
6. Address customer complaints
7. Monitor adherence to Systems and Process
8. Champion quality as a culture
9. Drive Continuous Improvement & Innovation
10. Lead Quality Team

Indicative activities Participate in Corporate Quality Strategy & Planning:

- Participate in developing & Implementing strategies to enhance plant quality control in consultation with the Corporate Quality Head
- Identify, plan and initiate investment requirements e.g., testing equipment, quality tools, systems in consultation with Corporate Quality Head
- Participate in creating the Quality Policy for overall Sasmos along with the Quality team & in consultation with the Corporate Quality Head

Develop BU Quality Assurance Plan

- Develop guidelines & acceptance criteria for quality control activities in the BU in alignment with corporate goals & customer expectations, to maximize product quality and customer satisfaction through effective preventive controls
- Periodically review the quality standards based on customer requirements and feedback and provide inputs to the BU QA team
- Develop, maintain and review quality control charts & database
- Participate in the New Part/ Product Development process by planning & conducting First Article Inspection for every part, develop the inspection criteria & testing techniques to meet customer requirements
- Give recommendations to Production, Process Engineering, Product Engineering on specific quality parameters and non-conformities to assist in development of new parts or products.

Oversee the BU Product Quality Assurance implementation





- Monitor quality control activities to ensure adherence to quality assurance acceptance criteria and safety standards.
- Supervise in-process quality checks at every step of the process to ensure that the products are produced as per customer specified dimensions and standards.
- Supervise the inspection of finished products to check if they meet the desired quality standards as specified by the customer.
- Create and implement a system to ensure product quality traceability throughout the process flow
- Conduct Root cause analysis and take corrective actions to avoid repeat of chronic errors
- Participate in BU/Plant level discussions to draw up action plans to arrest quality rejection occurrences
- Ensure consistent quality across several & diverse projects & especially for long duration projects (USEC BU)

Develop & implement BU Testing Quality

- Develop and implement test programs that meet customer and regulatory requirements.
- Oversee electrical testing activities, ensuring reliability and safety through rigorous testing protocols.
- Calibrate & maintain equipment in accordance with relevant approved procedures, work instructions & test methods.

Developing supplier capability to meet Sasmos HET’s business objectives and defined quality standards

- Conduct supplier evaluation audits to assess supplier capability in alignment to Sasmos HETs guidelines
- Manage supplier quality assurance activities, including supplier qualifications, audits, and inspections.
- Ensure quality checks are conducted for all inward material/products in coordination with the Purchase team.
- Review, analyze quality issues critical in nature, ensure resolution, course of action for mitigation of issues are addressed in defining projects
- Review visual inspection reports, photographic / video graphic evidence of the quality issue, digital testing records, for further analysis
- Collaborate withstakeholders including Production, Quality, Customer Quality for inputs on supplier development projects, as necessary
- Monitor supplier quality rating for progress and plan of action,



ensure achievement of supplier capability / capacity to meet BU’s requirements including volumes, cost, quality and delivery

Address customer complaints

- Monitor and manage customer complaints and provide corrective action to avoid recurrences.
- Participate in quality related discussions with Customers and facilitate cascading of the concerns to stakeholders in the BU
- Support the BU head & BD head in discussions with the customers to resolve disputes with respect to customer rejections
- Address customer complaints leading to warranty claims due to gaps in production processes through study, in-depth analysis, process improvements, tools and other techniques and recommend suitable action

Monitor adherence to Systems and Process

- Monitor QC systems and advise team on system performance, publish statistics regarding performance against set targets
- Ensure adherence to Quality systems such as AS9100 etc
- Act as the Management Representative for the Quality Management System, ensuring compliance with AS 9100 certification and aerospace standards.
- Oversee quality manuals, procedures, and audit processes, ensuring adherence to customer and certification body requirements.
- Ensure compilation of information on - Quality status, Complaint sample results, and major deviations sent regularly
- Ensure SAP is updated regularly and accurately by the team.

Champion quality as a culture

- Review training material periodically to standardize content as required for conducting training programs
- Train BU production team in quality systems, tools and techniques to ensure that quality becomes the Way of Working

Drive Continuous Improvement & Innovation

- Promote continuous improvement initiatives in quality processes, leveraging industry trends and technological advancements
- Implement kaizen (projects) to address quality gaps / defects identified and ensure standardization of resolution in processes, as applicable
- Drive innovation in quality assurance, including exploring automation and artificial intelligence in inspection processes

Lead Quality Team

- Mentor, provide operational leadership and technical guidance to the team, thereby developing a strong and competent team
- Conduct effective performance appraisals for the team and identify training needs
- Motivate, counsel and coach employees to ensure a conducive working workplace
- Ensure succession planning for self and critical roles in the team

calibration

📌 Quality Assurance Manager (Devanahalli)
🏢 SASMOS HET TECHNOLOGIES
📍 Devanahalli