Quality Assurance Coordinator

We are seeking a detail-oriented Quality Assurance Coordinator with 3-5 years of experience to help drive operational excellence across our business. In this role, you will play a key part in monitoring quality standards, ensuring compliance with established procedures, identifying process improvement opportunities, and supporting continuous improvement initiatives through data analysis, reporting, and collaboration with stakeholders across the organization. The position operates on a rotational schedule and offers the opportunity to influence quality outcomes across multiple business processes.

What You'll Be Doing

- Quality Auditing: Conduct regular quality audits to ensure adherence to organizational policies, procedures, and operational standards.
- Compliance Monitoring: Monitor process compliance and identify areas of risk, inconsistency, or non-conformance.
- SLA Management: Ensure timely completion of assigned tasks while consistently meeting defined SLA requirements.
- Performance Analysis: Analyse operational performance metrics and quality trends to identify opportunities for improvement.
- Root Cause Investigation: Perform Root Cause Analysis (RCA) on quality issues and operational discrepancies.
- Continuous Improvement: Recommend and implement corrective and preventive actions to improve process efficiency and effectiveness.
- Quality Enhancement Support: Support continuous improvement initiatives and quality enhancement programs across the business.
- Reporting & Dashboards: Prepare, maintain, and enhance Management Information System (MIS) reports and dashboards.
- Team Guidance:



Provide support and guidance to teams on quality standards and process compliance requirements.
- Stakeholder Collaboration: Facilitate effective communication between departments to drive quality-focused outcomes.

Why NES Fircroft

- Global Exposure: Work with a leading global workforce solutions provider supporting clients across multiple industries and regions.
- Professional Development: Gain opportunities to enhance your quality assurance, operational excellence, and analytical capabilities.
- Collaborative Culture: Partner with cross-functional and regional teams to deliver impactful quality outcomes.
- Meaningful Impact: Play a vital role in maintaining operational standards and driving continuous improvement initiatives.
- Dynamic Environment: Contribute within a fast-paced business where innovation, efficiency, and quality are highly valued.

What We're Looking For

- Relevant Experience: 3-5 years of experience in quality assurance, operations, process improvement, or a related field.
- Operations Knowledge: Strong understanding of Operations Management and Data Management principles.
- Excel Expertise: Proficiency in Microsoft Excel with the ability to analyse and report operational data effectively.
- Attention to Detail: Demonstrated accuracy and a strong focus on maintaining quality standards.
- Analytical Thinking:



Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Prioritisation Skills: Ability to manage multiple priorities effectively within a quick-paced environment.
- Organisation: Excellent organisational and time-management capabilities.
- Communication: Strong written and verbal communication skills.
- Collaboration: Ability to work effectively with cross-functional and regional teams.
- Flexibility: Willingness to work on a rotational schedule:
- Week 1: 08:30-17:30 Monday to Thursday and 08:30-16:00 Friday
- Week 2: 08:30-17:30 Monday to Thursday and 08:30-16:00 Sunday

Who Are We? NES Fircroft is a leading global workforce solutions provider, delivering specialist staffing and workforce services to clients across a range of industries worldwide. Our success is built on connecting talented professionals with exciting opportunities while maintaining the highest standards of service, compliance, and operational excellence.

Accessibility & Inclusion

NES Fircroft is committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. We welcome applications from individuals of all backgrounds and are dedicated to providing a recruitment process that is accessible and supportive. If you require any reasonable adjustments during the hiring process, please let us know.

About Us: https://www.nesfircroft.com

Meet The Team: https://www.nesfircroft.com/contact-us

YouTube: https://www.youtube.com/@NESFircroft

LinkedIn: https://www.linkedin.com/company/nes-fircroft/

📌 Quality Assurance Coordinator (Mumbai)
🏢 Nes Fircroft
📍 Mumbai