Experience Requirements:

- 12+ years of overall IT experience.
- At least 8+ years of experience in Banking and Financial Services, with exposure to Core Banking, Card Services, Treasury, Digital Payments, and Financial Solutions.
- Experience in product development, implementation, and operationalization for FinTech clients.
- Experience in transformation initiatives, including QA to QE, test automation frameworks, test automation lifecycle, and related tools.
- Strong communication and interpersonal skills to manage diverse teams.

Principal Accountabilities 1. Delivery and Senior Leadership 20%

- Represent the Delivery organization and manage client escalations.
- Work with Program and Project Managers to ensure client expectations are met.
- Lead steering committee meetings, secure client approvals for major milestones, and prepare presentation materials.
- Convert organizational goals into actionable program roadmaps.
- Manage risks impacting projects, budgets, and regulatory compliance.
- Oversee program budgets and track expenditure against forecasts.
- Demonstrate financial and operational perks through measurable outcomes and client deliverables.

2. Program Management 60%

- Develop and execute program strategies aligned with business objectives.
- Conduct market analysis, competitor research, and stakeholder engagement.
- Lead cross-functional teams, including Program Managers, Project Managers, and Technical Leads.
- Oversee the complete program lifecycle, including scope, schedules, budgets, quality, and delivery.
- Communicate program progress, risks, and issues to stakeholders.
- Build and maintain relationships with executives, clients, and partners.
- Identify, assess, and mitigate program risks and develop contingency plans.
- Drive process improvements and ensure compliance with organizational policies and procedures.

3. Operational Management – 20%

- Manage resource planning, allocation, hiring, onboarding, and offboarding.
- Resolve conflicts and manage change while maintaining client relationships.




- Ensure regulatory compliance, audit readiness, and contractual adherence.
- Drive cost control, automation, and operational efficiency.
- Monitor SLAs, KPIs, and delivery performance.

Key Expectations – Roles and Responsibilities

- Plan, organize, and manage diverse project teams using Agile and Hybrid methodologies.
- Track project status, progress, KPIs, and milestones.
- Monitor program status and follow up with respective leads.
- Coordinate across teams to establish plans, goals, and procedures.
- Create project charters and project plans.
- Manage resources and support delivery reporting.
- Analyze risks, issues, actions, and dependencies.
- Maintain transparency and ensure high-quality project outcomes.
- Understand customer accounts and identify business opportunities.
- Coordinate client communications and leadership meetings.
- Facilitate collaboration and informed decision-making.
- Participate in budgeting and financial planning.
- Develop and maintain delivery forecasts and pipelines.
- Track delivery metrics and stakeholder meetings.
- Manage customer expectations and project governance.
- Oversee Statements of Work (SOWs), requirements, and RFP responses.
- Ensure adherence to Mphasis and client project management practices.
- Communicate deadlines, risks, issues, and changes transparently.
- Coordinate with Operations and HR to ensure timely resource ramp-up.
- Manage SLAs, KPIs, deliverables, milestones, and stakeholder relationships.
- Establish PMO structures to monitor and govern client deliverables.
- Manage risks, reporting, and delivery metrics.

Knowledge and Skill Requirements

Experience and Domain Knowledge

- 12+ years of overall IT experience, preferably in Banking and Financial Services.
- Experience in Core Banking, Cards, Treasury, and Payments.
- Transformation experience involving QA to QE and test automation.
- If interested pls share your - [email protected]

Exp -

Current CTC

Expected CTC

Notice -

Location -

Open to work from Office -

Ready to relocate to Pune -

Thanks

Shweta Pandey

📌 Project Manager(Technical) (Pune)
🏢 Mphasis
📍 Pune