1. State-Level Coordination and Operations

- Act as the single point of contact for Tele-Law and Travel services across Rajasthan.

- Coordinate with state and district teams, VLEs, service providers, and other stakeholders to ensure smooth operations.

- Monitor day-to-day service delivery and ensure adherence to defined operational guidelines.

- Address operational challenges and coordinate with the concerned teams for timely resolution.

2. Tele-Law Service Management

- Coordinate with legal service providers, panel lawyers, and relevant stakeholders to facilitate Tele-Law services through the CSC network.

- Monitor the scheduling and delivery of legal consultations and follow up on pending cases.

- Support awareness and outreach activities to increase the adoption of Tele-Law services.

- Track service utilization, identify operational gaps, and facilitate corrective actions.

3.

Travel Services

Management

- Coordinate with travel service providers and internal teams to ensure effective delivery of travel-related services through CSCs.

- Monitor bookings, service requests, cancellations, refunds, and customer grievances, wherever applicable.

- Support VLEs in resolving service-related issues and improving customer experience.





- Identify opportunities to improve service adoption and operational performance across the state.

4.

Performance

Monitoring and MIS Reporting

- Track state-level performance, transaction volumes, service utilization, and revenue-related metrics for both verticals.

- Prepare and submit regular MIS reports, performance dashboards, and progress updates to the reporting manager.

- Analyse performance trends and recommend measures to improve service delivery and business growth.

- Follow up with district teams on targets, pending issues, and operational deliverables.

5.

Stakeholder

Management and Grievance Redressal

- Serve as the primary coordination point between the state team, CSC headquarters, district teams, VLEs, and external partners.

- Monitor grievances and ensure timely resolution through the appropriate channels.

- Conduct regular follow-ups with stakeholders to ensure compliance with service standards and timelines.

- Support training, capacity-building, and communication initiatives for field teams and VLEs.

6.

Business

Development and Service Adoption

- Identify opportunities to increase awareness, adoption, and utilization of Tele-Law and Travel services across Rajasthan.

- Support state-level campaigns, outreach initiatives, and VLE en

📌 Project Coordinator II Tele Law II Travel (Jaipur)
🏢 Common Service Centres (CSC)
📍 Jaipur