Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities As a Process Innovation Professional specializing in Lead to Cash, you will leverage your expertise to lead organizations through complex transactions across multiple departments. Your comprehensive skill set and in-depth industry knowledge will enable you to drive process innovation and implement leading-edge solutions tailored to clients' tactical and strategic requirements.

Your primary responsibilities will include:

- Implement Process Improvements: Apply your knowledge of process best practices and tools to identify areas for improvement and implement changes that enhance the overall efficiency of the Lead to Cash process.

- Manage Cross-Functional Collaboration: Collaborate with various departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain, to ensure seamless process execution and effective communication.

- Deliver Client Solutions: Utilize your expertise in sales management, price quote, customer service, project management, order management, and revenue management to deliver tailored solutions that meet clients' specific needs.

- Ensure Compliance and Governance: Apply your understanding of business operations, process management, and compliance to ensure that all process innovations and solutions adhere to regulatory requirements and industry standards.

- Analyze Business Operations: Perform analysis of business operations to identify opportunities for process improvements and provide recommendations for implementation.

Required Education

- Bachelor's Degree

Preferred Education

- Master's Degree

Required Technical and Professional Expertise





- Exposure to Process Improvement Methodologies: Familiarity with process best practices and tools to identify areas for improvement and implement changes that enhance the overall efficiency of the Lead to Cash process.

- Experience Working with Cross-Functional Teams: Collaboration with various departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain, to ensure seamless process execution and effective communication.

- Exposure to Sales and Revenue Management: Understanding of sales management, price quote, customer service, project management, order management, and revenue management to deliver tailored solutions that meet clients' specific needs.

- Experience with Business Operations and Compliance: Understanding of business operations, process management, and compliance to ensure that all process innovations and solutions adhere to regulatory requirements and industry standards.

- Exposure to Business Analysis: Familiarity with analysis of business operations to identify opportunities for process improvements and provide recommendations for implementation.

Preferred Technical and Professional Experience

- Industry Knowledge: Exposure to various industries, including understanding of industry-specific regulations and standards, to tailor process innovations and solutions to clients' needs.

- Process Excellence Tools: Familiarity with process excellence tools and methodologies, such as Lean or Six Sigma, to analyze and improve the Lead to Cash process.

- Business Analytics: Exposure to business analytics and data analysis to inform process improvements and measure the effectiveness of implemented solutions.

Years of Experience 10 - 12

About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships,



lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or skilled background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-prospect employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Locations: GURGAON, Haryana, India

📌 PROCESS INNOVATION PROFESSIONAL-LEAD TO CASH (India)
🏢 IBM
📍 India