Proximus Global , combining the strengths of Telesign, BICS, and Route Mobile , is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

About The Role Route Mobile is seeking a customer-facing Presales professional with strong, proven experience in cloud communications (CPaaS) and AI-led customer engagement. You will own technical discovery, solution architecture, product demonstrations, RFP responses and proof-of-concept engagements across enterprise opportunities in APAC.

The role combines deep messaging-channel expertise with the ability to position and solution conversational AI capabilities through Heltar and related customer-engagement platforms.

Core responsibilities

Own the end-to-end presales technical cycle: qualification, discovery, solution design, demonstrations, RFI/RFP/RFQ responses, POCs, technical validation and structured implementation handover.

Architect customer solutions across WhatsApp Business Platform/API, RCS Business Messaging, A2P/2-way SMS, Email, Voice/WhatsApp Calling and relevant channels such as Viber.

Lead AI-led solutioning using Heltar: conversational AI/GenAI agents, knowledge-grounded FAQs, multilingual experiences, automated journeys, live-agent handover and CRM/backend integration use cases.

Translate enterprise use cases into architecture diagrams, API flows, integration specifications, scope assumptions, technical proposals, effort estimates and success criteria.

Demonstrate strong hands-on knowledge of messaging concepts: onboarding, templates, opt-in/consent, sessions, webhooks, delivery reports, throughput, failover, campaign orchestration and channel-specific compliance.

Lead workshops and compelling demos with enterprise customers, partners and Sales teams; communicate business outcomes as well as technical limitations and dependencies.

Coordinate with Product, Heltar specialists, Engineering, Security, Operations, Commercial and Legal to validate feasibility, product gaps,



compliance and commercial assumptions.

Build reusable demo stories, reference architectures and industry use cases; contribute customer insights and competitive intelligence to GTM and product roadmaps.

Ensure clean handover to chatbot implementation / delivery and support teams; the role is not the ongoing owner of production bot builds or post-onboarding operations.

Must-have Experience And Capabilities 5–9 years preferred in enterprise Presales / Solution Engineering within CPaaS, cloud communications, messaging, conversational AI or a closely related provider ecosystem; robust preference for candidates from BSPs, CPaaS vendors, messaging aggregators or customer-engagement platforms.

Demonstrated depth across WhatsApp Business Platform, RCS, SMS, Email and Voice; able to explain capabilities, constraints, onboarding, integrations and customer use cases without relying solely on Product teams.

Hands-on exposure to AI chatbot/agent solutions, LLM-enabled workflows, prompt and knowledge-base design concepts, retrieval-augmented generation (RAG) fundamentals, guardrails and human escalation.

Strong REST API, JSON, webhook, OAuth/authentication, Postman and cloud-integration skills; ability to interpret logs, test endpoints and troubleshoot POC issues.

Experience with enterprise CRM, contact-center, marketing automation or banking/commerce systems; confident discussing integration patterns and data/security considerations.

Proven ability to lead customer-facing technical discussions, write persuasive RFP responses, run POCs and partner with Sales to progress complex opportunities.

Excellent English communication, presentation, stakeholder management and prioritization skills across multiple concurrent opportunities.

Why PXS Global?





- ? Global & Inclusive – Work with diverse teams across 100+ countries, embracing a truly international culture.
- ? Growth-Focused – Develop your career through tailored learning, leadership programmes, and internal mobility.
- ? Innovation-Driven – Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies.
- ? Flexible Workstyle – Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year.
- ? Efficient & Scalable – Be part of a company that values simplicity, operational excellence, and smart growth.
- ? Comprehensive Benefits – Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.

Preferred / Differentiating Experience Prior exposure to Heltar or comparable conversational AI/agent platforms (e.g., enterprise bot builders or CCaaS AI tools); Heltar-specific experience is not mandatory. Email deliverability knowledge (SPF, DKIM, DMARC, reputation, warm-up); voice/SIP, contact-center workflows and WhatsApp Calling concepts.

Customer journey orchestration, omnichannel campaigns, analytics, identity/verification, OTP and fraud-prevention use cases.

Experience in BFSI, fintech, e-commerce, retail, travel or other regulated/high-volume enterprise segments; APAC market experience.

Engineering or computer science background preferred; relevant cloud/API or AI certifications are advantageous.

What success looks like

High-quality discovery and solution designs that improve qualified pipeline conversion and technical win rates.

Successful demos, POCs and RFP responses with clear success criteria, accurate feasibility and minimal rework.

Credible, consultative positioning of WhatsApp, RCS, Email, SMS, Voice and Heltar AI use cases.

Effective collaboration with Sales and a disciplined handover to implementation and support teams.

Candidate application

Please share your CV and a brief example of an enterprise CPaaS or conversational AI opportunity you led from discovery to solution design, demonstration or POC. HR to insert application email/link, confirmed location, grade and compensation range before publication.

📌 PreSales Solution Engineer (Mumbai)
🏢 Route Mobile
📍 Mumbai