EDUCATION/QUALIFICATION: Graduate in any discipline; healthcare or hospital administration qualification preferred.
EXPERIENCE: 0 to 2 Years
CTC: As per organisational norms
JOB PURPOSE To coordinate patient care activities and ensure smooth patient flow, timely communication and a positive patient experience in the hospital.
CRITICAL ACCOUNTABILITIES
- Coordinate patient movement and guide patients and attendants to the appropriate department or service area.
- Coordinate with doctors, nurses and other hospital departments to support timely patient care.
- Monitor patient waiting time and escalate delays or service-related issues whenever required.
- Assist with patient appointments and follow-up activities, as required.
- Address patient and attendant queries courteously and escalate concerns when necessary.
- Collect patient feedback and support service recovery.
- Maintain required records and prepare routine reports.
- Ensure adherence to SOPs, department protocols and patient confidentiality requirements.
SKILLS AND KNOWLEDGE
- Positive communication skills and proficiency in the local language.
- Strong interpersonal skills and a patient-centric approach.
- Basic knowledge of hospital functions and patient care processes.
- Basic computer knowledge, including MS Office and email.
- Good coordination, problem-solving and time-management skills.
- Ability to remain calm and courteous while handling patient queries.
KEY RESULT AREAS (KRAs)
- Patient Flow Management
- Patient Satisfaction
- Service Quality
- Timely Coordination and Issue Escalation
- Adherence to SOPs and Documentation