Key Responsibilities

Order Processing & Revenue Enablement

- Manage day-to-day order management activities to ensure opportunities are converted to revenue efficiently and accurately.

- Review and approve sales opportunities submitted through the gatekeeper process, ensuring completeness and compliance with company guidelines.

- Support order processing activities within CRM and ERP platforms.

- Partner with Sales teams to guide them through order submission requirements and improve first-time-right order quality.

- Manage purchase order (PO) validation, tracking, and related customer documentation requirements.

- Process requests related to customer account creation, maintenance, modifications, and account block/unblock activities.

- Resolve order-related inquiries within established service level agreements (SLAs).

- Identify process gaps and recommend improvements to enhance operational efficiency and customer experience.

- Support the integration and optimization of CRM and Finance systems to improve transaction accuracy and processing speed.

- Ensure adherence to company policies, revenue recognition requirements, and internal business controls.

- Support internal and external audit activities, including statutory and compliance audits, in accordance with global and regional standards.

- Maintain accurate documentation and records related to order management activities.

- Collaborate closely with Sales, Finance,



Customer Success, Legal, and other business partners to resolve operational issues.

- Effectively communicate order status, risks, and escalations to stakeholders and leadership.

Manage multiple priorities in a fast-paced setting while meeting deadlines and maintaining service quality.

Qualifications

- Bachelor's degree in Business Administration, Finance, Commerce, or a related field.

- 5 years of experience in Order Management, Quote-to-Cash (QTC), Sales Operations, Revenue Operations, Deal Desk, or Customer Operations.

- Strong understanding of the end-to-end Quote-to-Cash lifecycle, including order processing, invoicing, and revenue recognition principles.

- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

- Excellent verbal and written communication skills in English.

- Strong analytical and problem-solving skills with attention to detail.

- Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.

- Experience working effectively with cross-functional and geographically distributed teams.

- Experience working with CRM platforms such as Microsoft Dynamics 365 (MSD), Salesforce, or similar systems.

- Exposure to ERP platforms such as SAP or equivalent financial systems.

- Experience with reporting and analytics tools such as Power BI.

📌 Order Management Specialist (Pune)
🏢 Nielseniq
📍 Pune